Salesforce Service Cloud Voice / CTI Technical Lead

JR Spain; Toledo; Híbrido; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

JR Spain busca un Technical Lead para Salesforce Service Cloud Voice en Toledo. El puesto implica liderar integraciones CTI, apoyar al equipo de ventas, y colaborar en tecnologías de voz y multicanal. Se requiere experiencia en soluciones CTI, Salesforce Service Cloud Voice, y un alto nivel de inglés. Se ofrece un contrato permanente, oportunidades de desarrollo profesional y beneficios flexibles.

Servicios

Certificaciones y oportunidades de desarrollo profesional

Horario flexible y apoyo al equilibrio laboral

Seguro de salud

Beneficios flexibles

Formación

• Experiencia mínima de 3 años en un rol similar.
• Más de 5 años de experiencia con soluciones CTI.
• Dominio del inglés y experiencia con Salesforce Service Cloud Voice.

Responsabilidades

• Liderar integraciones de CTI y software relacionado en implementaciones de CRM.
• Apoyar al equipo de ventas con CTI, Contact Center y soluciones multicanal.
• Coordinar con equipos de desarrollo en integraciones de API.

Conocimientos

CTI Solutions

Salesforce Service Cloud Voice

API Integrations

English Proficiency

Herramientas

Salesforce

Genesys

AWS

Descripción del empleo

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Salesforce Service Cloud Voice / CTI Technical Lead, Toledo

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EU work permit required:

Yes

Job Reference:

553337757771812044832460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

Job Description:

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience. We are looking for a Salesforce Service Cloud Voice Technical Lead.

Main Tasks:

• Lead CTI integrations and related software in CRM implementations.
• Support sales team with CTI, Contact Center, Voice, and Multichannel solutions.
• Collaborate with Innovation on CTI, Voice, and Multichannel technologies, evaluating new solutions and proofs of concept.
• Progressively take on project leadership within the Salesforce environment, supporting Contact Center and Customer Service projects.
• Coordinate with development teams on API integrations (REST, SOAP).
• Participate in analysis, documentation, testing, and support tasks for projects.
• Act as an internal and external consultant for CTI environments.
• Manage relationships with CTI vendors involved in CRM projects.

Technologies involved include Salesforce, Google, AWS, Microsoft, and others, with a focus on Salesforce-based applications.

Required Experience:

• Minimum 3 years in a similar role.
• Over 5 years of experience with CTI solutions.
• Experience with Salesforce Service Cloud Voice and Genesys.
• High proficiency in English.

What We Offer:

• Permanent contract.
• Flexible schedule and work-life balance support.
• Certifications and professional development opportunities.
• Home office support.
• Flexible benefits (public transport, meal tickets, etc.).
• Health insurance.
• Opportunities for growth and evolution within the company.

About Us:

Omega CRM, part of Merkle and dentsu, is a global leader in digital customer experience solutions with over 23 years of experience, a diverse team, and numerous awards. We serve various industries and prioritize customer satisfaction and innovation.