Salesforce Service Cloud Voice / CTI Technical Lead

JR Spain; Sevilla; Presencial; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A leading CRM solutions provider is looking for a Salesforce Service Cloud Voice Technical Lead in Sevilla. This role involves leading CTI integrations, supporting sales teams with multichannel solutions, and collaborating on new technologies. The ideal candidate should have at least 3 years of relevant experience, proficiency in Salesforce Service Cloud Voice, and excellent English skills. The position offers a permanent contract, flexible work hours, and opportunities for professional development.

Servicios

Permanent contract

Flexible schedule

Professional development opportunities

Home office support

Health insurance

Formación

• At least 3 years in a similar role.
• Over 5 years in CTI solutions projects/maintenance.
• Experience with Salesforce Service Cloud Voice and Genesys.

Responsabilidades

• Lead CTI integrations and related software in CRM implementations.
• Support sales teams with CTI, Contact Center, Voice, and Multichannel solutions.
• Collaborate with Innovation teams to evaluate new voice technologies.

Conocimientos

CTI solutions projects/maintenance

Salesforce Service Cloud Voice

High proficiency in English

Descripción del empleo

Salesforce Service Cloud Voice / CTI Technical Lead, Sevilla

Client:

Location:

Job Category:

Other

EU work permit required:

Yes

Job Reference:

722398170878417305632465

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

Job Description:

Omega CRM, a Merkle & Dentsu company, with over 20 years of experience in Customer Experience services, is looking for a Salesforce Service Cloud Voice Technical Lead.

Main Tasks:

1. Lead CTI integrations and related software in CRM implementations.
2. Support sales teams with CTI, Contact Center, Voice, and Multichannel solutions.
3. Collaborate with Innovation teams to evaluate new voice technologies in CRM environments.
4. Lead projects and support services related to Contact Center and Customer Services within Salesforce.
5. Coordinate with the development team on integrations (REST, SOAP, API).
6. Participate in analysis, documentation, testing, and support tasks as needed.
7. Act as a point of contact with CTI vendors for CRM projects.
8. Work with various technologies (Google, AWS, Microsoft), focusing on Salesforce applications.

Required Experience:

1. At least 3 years in a similar role.
2. Over 5 years in CTI solutions projects/maintenance.
3. Experience with Salesforce Service Cloud Voice and Genesys.
4. High proficiency in English.

What We Offer:

• Permanent contract.
• Flexible schedule and work-life balance.
• Certifications and professional development opportunities.
• Home office support.
• Flexible compensation options.
• Health insurance.
• Our commitment to social responsibility.
• Opportunities for growth and development.

About Us:

Omega CRM, part of Merkle and dentsu, specializes in customer-centric solutions, technology, and data, with a focus on AI. We are a leading Salesforce ecosystem partner in Spain, with over 23 years' experience and a diverse team of professionals. We serve key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel customer experiences. Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23.

We value growth through our people, guided by #Talent, #Flexibility, #Commitment, and #Innovation. Join us and grow #Together.

Note:

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