Salesforce Service Cloud Voice / CTI Technical Lead

Salesforce Service Cloud Voice / CTI Technical Lead, Madrid

Client: [Client details not specified]

Location:

Madrid, Spain

Job Category:

Other

EU work permit required:

Yes

Job Reference:

607047939574988800032460

Job Views:

6

Posted:

31.03.2025

Expiry Date:

15.05.2025

Job Description:

Omega CRM, a Merkle & Dentsu company with 20 years of experience in Customer Experience services, is seeking a Salesforce Service Cloud Voice Technical Lead. The role involves leading CTI integrations and software development in CRM implementations, supporting sales opportunities involving CTI, Contact Center, Voice, and Multichannel solutions. Collaborate with the Innovation team on CTI, Voice, and Multichannel technologies, evaluating new solutions and proofs of concept. The candidate will progressively take on project leadership and support related to Contact Centre and Customer Services, coordinate development teams, and act as a consultant with CTI vendors. The role requires working with various technologies, with a focus on Salesforce applications.

Required Experience:

1. Minimum of 3 years in a similar role.
2. 5 years in projects/maintenance of CTI solutions.
3. Experience with Salesforce Service Cloud Voice and Genesys.
4. High level of English proficiency.

We Offer:

• Permanent contract
• Flexible schedule and home office options
• Certifications plan to enhance skills
• Flexible benefits (public transport, restaurant tickets, etc.)
• Health insurance
• Opportunities for professional development

About Us:

We are a global digital company focused on accelerating business experiences through technology and data, providing solutions in Customer Services, eCommerce, Analytics, and Marketing. As one of the top Salesforce partners in Europe, our team of over 560 professionals from 24 nationalities is dedicated to innovation, knowledge, and customer success. We value talent, flexibility, commitment, and innovation, fostering a collaborative and supportive culture.