Salesforce Service Cloud Voice / Cti Technical Lead

TN Spain; Madrid; Híbrido; EUR 40.000 - 80.000; Jornada completa

Descripción de la vacante

Una empresa digital global busca un líder técnico para Salesforce Service Cloud Voice. Esta emocionante posición implica liderar integraciones CTI, colaborar con equipos de ventas y participar en el desarrollo de soluciones de voz y multicanal. Con más de 20 años de experiencia, la compañía se dedica a la transformación empresarial a través de tecnología y datos. Ofrecen un ambiente flexible y oportunidades de desarrollo profesional, apoyando un equilibrio entre la vida laboral y personal. Si estás listo para unirte a un equipo innovador y diverso, esta es tu oportunidad.

Servicios

Contrato permanente

Horario flexible

Plan de certificaciones

Trabajo desde casa

Retribución flexible

Seguro de salud

Desarrollo profesional

Formación

• Mínimo 3 años de experiencia en un rol similar.
• 5+ años de experiencia en proyectos de soluciones CTI.

Responsabilidades

• Liderazgo de integraciones CTI en implementaciones de CRM.
• Colaborar en el área de innovación en soluciones de voz.

Conocimientos

CTI Integrations

Salesforce Service Cloud Voice

Contact Center Solutions

Voice and Multichannel Solutions

REST/SOAP/API

English Language

Herramientas

Salesforce

Google Cloud

AWS

Microsoft Technologies

Descripción del empleo

Salesforce Service Cloud Voice / Cti Technical Lead, Madrid

Client:

Location:

Madrid, Spain

Job Category:

Other

-

EU work permit required:

Yes

Job Views:

4

Posted:

22.04.2025

Expiry Date:

06.06.2025

Job Description:

Omega CRM is a Merkle & Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Service Cloud Voice Technical Lead.

MAIN TASKS:

1. Leadership of CTI integrations and associated software in the different CRM implementations.
2. Supporting the sales team in opportunities requiring CTI integration, Contact Center solutions, Voice and Multichannel solutions.
3. Collaborate with the Innovation area in the CTI and Voice and Multichannel expertise, evaluating alternatives, proofs of concept or new technologies related to voice in the CRM environment.
4. Progressively entering the Salesforce environment, with the objective to lead projects and support services related to Contact Centre and Customer Services.
5. Coordinate and follow-up the integrations development team (REST, SOAP, API).
6. Participation in analysis, documentation, tests and support tasks according to the needs of each project/client.
7. Act as an internal and external consultant in CTI environments.
8. Be the point of contact with CTI vendors that need to be incorporated into a CRM project.
9. Work with different environments/technologies (such as Google, AWS or Microsoft), with a high percentage of the assignments oriented towards Salesforce based application implementation, maintenance and development tasks.

REQUIRED EXPERIENCE

1. Minimum of 3 years experience in a similar role.
2. 5+ years of experience in projects/maintenance of CTI solutions.
3. Experience in Salesforce Service Cloud Voice and Genesys.
4. High level of English.

What do we offer

1. Permanent contract.
2. Flexible Schedule. We make it easy. Balance your professional and personal life.
3. Certifications plan. Improve your skills and get the official certificate from our main partners.
4. Home Office. You decide and we support you.
5. Flexible retribution (public transport ticket, Ticket restaurant, …).
6. Health insurance.
7. OMEGA in action. Our commitment to a better society is not just an intention.
8. Professional development: Evolve, grow and get where you want to go.

About us

We are a digital global company whose mission is to accelerate the business experience (BX) of its customers. In concrete terms, our 360 solutions allow business transformation and acceleration by means of technology and data applied to Customer #OmnichannelExperiences in fields such as #CustomerServices, #eCommerce, #Analytics or #Marketing. We target companies from different fields such as: #Retail, #LifeandSciences, #Manufacturing but also #Education, #NonProfit, #NGO etc. We are one of the top 3 partners of #Salesforce in Europe. Our team is composed of more than 560 people of 24 nationalities based in Spain and France, who have wide knowledge and experience that understands business processes and technology while enjoying what it does. Key to our success is the knowledge of our people. We are an innovation and Outstanding Knowledge award-winning, Salesforce Consulting Partner. Our priority is the well-being of the team. We foster a collaborative culture, involved and supported by our company values: #Talent, #flexibility, #commitment and #innovation. We bring them to everything we do. #TogetherWeGrow

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