Salesforce Service Cloud Voice / CTI Technical Lead

JR Spain; Islas Baleares; Híbrido; EUR 45.000 - 70.000; Jornada completa

Descripción de la vacante

JR Spain busca un Technical Lead experto en Salesforce Service Cloud Voice para liderar integraciones y colaborar en proyectos de servicio al cliente y centro de contacto. El candidato ideal tiene al menos 3 años de experiencia en un rol similar y más de 5 años de experiencia en soluciones CTI, así como una gran capacidad para trabajar con equipos de desarrollo y evaluar nuevas tecnologías. Se ofrece un contrato permanente, un horario flexible, oportunidades de desarrollo profesional y beneficios de salud.

Servicios

Contrato permanente

Horario flexible y opciones de trabajo desde casa

Oportunidades de certificación y desarrollo profesional

Seguro de salud

Beneficios flexibles

Formación

• Experiencia mínima de 3 años en un rol similar.
• Más de 5 años de experiencia con soluciones CTI.
• Experiencia con Salesforce Service Cloud Voice y Genesys.

Responsabilidades

• Liderar integraciones de CTI en implementaciones de CRM.
• Colaborar con el equipo de Innovación en tecnologías multicanal.
• Actuar como consultor en entornos CTI.

Conocimientos

CTI solutions

Salesforce Service Cloud Voice

Proficiency in English

Descripción del empleo

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Salesforce Service Cloud Voice / CTI Technical Lead, islas baleares

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Job Reference:

885149036509029990432460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience. We are looking for a Salesforce Service Cloud Voice Technical Lead.

MAIN TASKS:

• Lead CTI integrations and related software in CRM implementations.
• Support sales in opportunities involving CTI, Contact Center, Voice, and Multichannel solutions.
• Collaborate with the Innovation team on CTI, Voice, and Multichannel technologies, evaluating new options.
• Support projects and services in the Salesforce environment, focusing on Contact Center and Customer Service.
• Coordinate with the development team on integrations (REST, SOAP, API).
• Participate in analysis, documentation, testing, and support tasks; act as a consultant in CTI environments.
• Serve as the point of contact with CTI vendors for CRM projects.
• Work with various technologies, mainly Salesforce-based applications.

REQUIRED EXPERIENCE:

• At least 3 years in a similar role.
• Over 5 years experience with CTI solutions.
• Experience with Salesforce Service Cloud Voice and Genesys.
• Proficiency in English.

What we offer:

• Permanent contract.
• Flexible schedule and work from home options.
• Certifications and professional development opportunities.
• Health insurance and flexible benefits.
• Company's social responsibility initiatives.

About us:

Omega CRM, part of Merkle and dentsu, specializes in customer-centric solutions, technology, and data, with a focus on AI. We are a leading Salesforce partner in Spain with over 23 years of experience and a diverse team of professionals.