Salesforce Service Cloud Voice / CTI Technical Lead

JR Spain; Donostia/San Sebastián; Presencial; EUR 50.000 - 60.000; Jornada completa

Descripción de la vacante

JR Spain busca un Salesforce Service Cloud Voice Technical Lead para unirse a su equipo en Donostia/San Sebastián. El candidato ideal tendrá experiencia liderando integraciones CTI y será responsable de apoyar equipos de ventas y colaborar en la innovación tecnológica. Ofrecemos un contrato permanente, beneficios flexibles y oportunidades de crecimiento profesional.

Servicios

Seguro de salud

Programas de certificación

Soporte para trabajo en casa

Beneficios flexibles (transporte público, vales de comida, etc.)

Formación

• Mínimo 3 años en un rol similar.
• Más de 5 años en proyectos y mantenimiento de soluciones CTI.
• Experiencia con Salesforce Service Cloud Voice y Genesys.

Responsabilidades

• Liderar integraciones CTI en implementaciones CRM.
• Apoyar a los equipos de ventas con soluciones CTI, Contact Center y Multicanal.
• Colaborar en la evaluación de nuevas tecnologías relacionadas con voz en CRM.

Conocimientos

CTI

Integraciones API

Salesforce Service Cloud Voice

Genesys

Fluidez en inglés

Descripción del empleo

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Job Reference:

407408485461288550432460

Job Views:

1

Posted:

23.07.2025

Expiry Date:

06.09.2025

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Job Description:

Omega CRM, a Merkle & Dentsu company and leader in Customer Experience services with over 20 years of experience, is seeking a Salesforce Service Cloud Voice Technical Lead.

Main Tasks:

• Lead CTI integrations and related software in CRM implementations.
• Support sales teams with CTI, Contact Center, Voice, and Multichannel solutions.
• Collaborate with Innovation to evaluate new voice-related technologies in CRM.
• Progressively lead projects within the Salesforce environment, supporting Contact Center and Customer Service services.
• Coordinate and oversee the development team working on integrations (REST, SOAP, API).
• Participate in analysis, documentation, testing, and support tasks for projects.
• Act as a consultant in CTI environments and liaise with vendors.
• Work with various environments/technologies, mainly focusing on Salesforce applications.

Required Experience:

• At least 3 years in a similar role.
• Over 5 years in CTI solutions projects/maintenance.
• Experience with Salesforce Service Cloud Voice and Genesys.
• High proficiency in English.

What We Offer:

• Permanent contract with flexible scheduling.
• Certification programs to enhance skills.
• Home office support.
• Flexible benefits (public transport, meal tickets, etc.).
• Health insurance.
• Opportunities for professional growth.

About Us:

Omega CRM, part of Merkle and dentsu, is a global leader in digital customer experience, with over 23 years of expertise and a diverse team. Recognized for innovation and excellence in the Salesforce ecosystem, we serve various industries and prioritize client satisfaction and employee growth.