Salesforce Service Cloud Consultant | Global, DevOps‑Driven

Agrupa Global Talent; Barcelona; Presencial; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Lunch vouchers

Health and dental insurance

Transport

Language classes

Descripción de la vacante

Agrupa Global Talent is seeking an experienced Salesforce Service Cloud specialist to serve as the linchpin between business units, development teams, and IT operations across a 30-site network. You will lead design, customization, and deployment of scalable Salesforce solutions, applying DevOps practices and cross-functional collaboration.

Ideal candidates bring deep experience in Flow-based development, Omni-Channel, Einstein AI, and integration with Java/LWC, plus strong analytical and

Formación

• Proven professional experience managing complex, heavily customized Salesforce Service Cloud environments (ideally within a service/customer support context).
• Technical skills include Apex, Java, SQL; declarative development with Flows; familiarity with when Apex or LWC is required.
• Familiarity with modern Release Management and DevOps methodologies/tools for Salesforce deployment.
• Knowledge of Analytics platforms (CRM Analytics/Tableau) or QA/Performance tools like Leaptree is a plus.
• Strong analytical thinking, interconnected mindset, and an affinity for process optimization.
• Fluency in English; German is a plus.
• Salesforce Certified Administrator and/or Platform Developer I certifications are a plus, but hands-on experience suffices.

Responsabilidades

• Sparring Partner: Evaluate new ideas, challenge the status quo, and demonstrate what is possible with Lightning Flows, Omni-Channel, and AI support (Einstein, Cognigy).
• Business-IT Interface: Act as the bridge between business units, development teams, and infrastructure operations to translate complex challenges into elegant solutions.
• Continuous Improvement: Identify potential system enhancements, drive them within the team, and help prioritize the roadmap to avoid technical ballast.
• Foresightful Customization: Build and maintain solutions that work seamlessly across 30 centers, juggling complex permission models, layouts, and automated workflows.
• Release & DevOps Management: Familiar with DevOps practices, guide new features through the deployment lifecycle—from workshops to CI/CD pipelines and go-live.
• System Control & Monitoring: Plan and control system processing from a business perspective, overseeing from operational planning to event handling.
• Test Activities: Develop and execute test plans in collaboration with other teams to ensure high-quality deployments.
• Functional Support: Provide high-quality support to users regarding functional questions, business processes, and system status.
• Problem & Incident Management: Identify recurring incidents and resolve root causes; notify users about critical issues per ITIL guidelines.
• Knowledge Sharing: Lead operational knowledge management by providing training to end-users, collaborators, and business stakeholders.

Conocimientos

Salesforce Service Cloud

Lightning Flows

Omni-Channel

Einstein AI

Cognigy

Apex

LWC

Java

SQL

DevOps

CI/CD

Analytics (Tableau/CRM Analytics)

ITIL

Educación

University degree in IT or related field

Herramientas

Salesforce deployment tools

CRM Analytics / Tableau

Leaptree (QA/Performance tooling)

CI/CD tooling

Descripción del empleo

Agrupa Global Talent is seeking an experienced Salesforce Service Cloud specialist to serve as the linchpin between business units, development teams, and IT operations across a 30-site network. You will lead design, customization, and deployment of scalable Salesforce solutions, applying DevOps practices and cross-functional collaboration.

Ideal candidates bring deep experience in Flow-based development, Omni-Channel, Einstein AI, and integration with Java/LWC, plus strong analytical and