Salesforce Project Manager

dentsu; Zaragoza; Presencial; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

A leading Customer Experience services company in Zaragoza is seeking an experienced Project Manager to oversee project activities and ensure client satisfaction. You will manage project tasks, lead your team, and maintain relationships with clients. The ideal candidate has over 5 years of project management experience and a strong background in CRM implementations. This role offers a permanent contract, flexible schedule, and opportunities for professional growth.

Servicios

Permanent contract

Flexible schedule

Certification plans

Home Office options

Flexible compensation benefits

Health insurance

Formación

• Over 5 years of experience in project management roles.
• At least 3 years of experience in end-to-end CRM implementation processes.
• Intermediate to advanced English proficiency.

Responsabilidades

• Support pre-sales activities for assigned accounts.
• Manage project tasks and team members' workload.
• Provide project updates to clients.
• Resolve issues during project implementation.
• Maintain client relationships to ensure satisfaction.

Conocimientos

Project management

Agile methodologies

Client relationship management

Risk mitigation

Team leadership

Herramientas

Jira

Microsoft Project

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, a leader in Customer Experience services with over 20 years of experience in technology applied to marketing and customer relationship management. We are seeking a Project Manager.

Main duties:

• Support pre-sales activities for assigned accounts, including solution design, estimation, planning, and setting assumptions. Communicate client vision, objectives, and expectations to the project team.
• Assign tasks to team members, managing their workload, vacations, and absences.
• Oversee project progress to ensure adherence to deadlines, scope, and budget.
• Manage change requests, informing all parties of schedule and budget impacts.
• Provide project updates to clients and the Customer Success Manager (CSM). Lead follow-up meetings and steering committees.
• Alert management of potential deviations and establish communication and risk mitigation plans.
• Monitor project documentation and ensure deliverables meet quality standards.
• Lead project demonstrations for clients.
• Resolve issues arising during project implementation.
• Maintain client relationships and ensure customer satisfaction.
• Ensure project objectives are achieved, evaluate project success, and identify areas for improvement.
• Send customer satisfaction surveys post-project.
• Identify potential Up & Cross-Selling opportunities.
• Lead team retrospectives and suggest internal improvements.
• Participate in team development, training, and supervision to enhance skills.

Experience needed:

• Over 5 years of experience in project management roles.
• At least 3 years of experience in end-to-end CRM implementation processes.
• Experience working with agile methodologies (SCRUM, Jira, etc.).
• Intermediate to advanced English proficiency.

What we offer:

• Permanent contract.
• Flexible schedule supporting work-life balance.
• Certification plans to enhance your skills with official certificates from our partners.
• Home Office options.
• Flexible compensation benefits (public transport tickets, meal vouchers, etc.).
• Health insurance.
• Our commitment to social responsibility through 'OMEGA in action'.
• Opportunities for professional growth and development.

About us

Omega CRM, a Merkle company, specializes in accelerating business experiences through customer-centric solutions, technology, data, and AI. As part of the dentsu group, we offer integrated media, creativity, content, technology, and strategy services. With over 23 years of experience, a diverse team of 580+ professionals, and numerous certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain, serving industries like Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit. We focus on customer satisfaction (rating: 4.9/5) and have received awards such as Salesforce Partner of the Year FY23. Our values include #Talent, #Flexibility, #Commitment, and #Innovation, and we believe in growing together with our people.