Salesforce Project Manager

Omega CRM, A Merkle Company; España; Híbrido; EUR 45.000 - 65.000; Jornada completa

Descripción de la vacante

A global digital company is seeking a Project Manager to oversee project progress, manage client relationships, and ensure satisfaction. The ideal candidate has at least 5 years of project management experience, including 3 years in CRM implementation, and is proficient in agile methodologies. The role offers a permanent contract, flexible schedule, home office support, and opportunities for professional growth.

Servicios

Permanent contract

Flexible schedule

Home office support

Health insurance

Training and certification programs

Formación

• At least 5 years of experience in project management roles.
• Minimum of 3 years in end-to-end CRM implementation processes.
• Intermediate to high proficiency in English.

Responsabilidades

• Support pre-sales activities for assigned accounts.
• Assign and supervise team tasks.
• Manage project progress to meet deadlines.
• Handle change requests.
• Provide project visibility to the client and CSM.

Conocimientos

Project management

Agile methodologies

Client relationship management

Problem-solving

Communication

Herramientas

SCRUM

Jira

Descripción del empleo

Omega CRM, a Merkle & Dentsu company with over 20 years of experience in Customer Experience services, is seeking a Project Manager. The company specializes in technology applied to marketing and customer relationship management, emphasizing innovation.

Responsibilities

1. Support pre-sales activities for assigned accounts, including solution design, estimation, planning, and setting assumptions. Communicate client vision, objectives, and expectations to the project team.
2. Assign and supervise team tasks, managing assignments, vacations, and absences.
3. Manage project progress to meet deadlines, scope, and budget.
4. Handle change requests, informing all parties of schedule and budget impacts.
5. Provide project visibility to the client and Customer Success Manager (CSM) through follow-up meetings and steering committees.
6. Alert operations management of potential deviations and establish communication and risk mitigation plans.
7. Monitor all project documentation, ensuring deliverables meet quality standards.
8. Lead project demonstrations for clients.
9. Resolve issues arising during project implementation.
10. Manage client relationships and ensure customer satisfaction.
11. Ensure project objectives are achieved, evaluate project outcomes, and identify lessons learned.
12. Send customer satisfaction surveys post-project.
13. Identify potential Up & Cross-Selling opportunities.
14. Lead team retrospectives and suggest internal improvements.
15. Participate in team development, training, and supervision to enhance skills.

Experience Needed

1. At least 5 years of experience in project management roles.
2. Minimum of 3 years in end-to-end CRM implementation processes.
3. Experience working with agile methodologies (SCRUM, Jira, etc.).
4. Intermediate to high proficiency in English.

What We Offer

1. Permanent contract.
2. Flexible schedule to support work-life balance.
3. Training and certification programs with official recognition from partners.
4. Home office support.
5. Flexible compensation options (public transport tickets, meal vouchers, etc.).
6. Health insurance.
7. Ongoing social responsibility initiatives.
8. Opportunities for professional growth and development.

About Us

Omega CRM is a global digital company dedicated to accelerating business experiences through innovative technology and data-driven solutions across various sectors, including retail, life sciences, manufacturing, education, non-profit, and NGOs. As a top Salesforce partner in Europe, our diverse team of over 550 professionals from 24 nationalities is committed to excellence, collaboration, and continuous growth, guided by our values of talent, flexibility, commitment, and innovation.