Salesforce Project Manager

dentsu; Granada; Híbrido; EUR 45.000 - 60.000; Jornada completa

Descripción de la vacante

A leading digital firm in Andalusia is seeking an experienced Project Manager to oversee project progress and client relationships. Responsibilities include managing project timelines, supporting pre-sales activities, and leading retrospectives. The ideal candidate will have at least 5 years of project management experience and a strong command of agile methodologies. The role offers a permanent contract with a flexible schedule, home office options, and health insurance.

Servicios

Flexible schedule

Home office options

Health insurance

Certification plans

Formación

• Minimum 5 years in project management roles.
• At least 3 years involved in end-to-end CRM implementation processes.
• Proficiency in English at a medium to high level.

Responsabilidades

• Support pre-sales activities including solution design and project planning.
• Manage project progress to meet deadlines and budget requirements.
• Provide project updates to clients and manage change requests.
• Lead team development and enhance skills.

Conocimientos

Project management

Agile methodologies (SCRUM, Jira)

Communication

Client relationship management

Descripción del empleo

Omega CRM is a Merkle & Dentsu company, a leader in the development of Customer Experience services, with over 20 years of experience in applying technology to marketing and fostering unique customer relationships. The company is seeking a Project Manager.

Main duties:

• Support pre-sales activities for assigned accounts, including solution design, estimation, planning, and assumptions. Communicate the client's vision, objectives, and expectations to the project team.
• Assign tasks to team members, managing their workloads, vacations, and absences during projects.
• Manage project progress to meet deadlines, scope, and budget requirements.
• Handle change requests, ensuring all stakeholders are informed of impacts on schedule and budget.
• Provide project progress updates to clients and the Customer Success Manager (CSM). Lead follow-up meetings and steering committees.
• Alert management to potential deviations and establish communication and risk mitigation plans.
• Monitor project documentation and ensure deliverables meet quality standards.
• Lead project demonstrations for clients.
• Resolve issues that arise during project implementation.
• Maintain client relationships and ensure customer satisfaction.
• Ensure project objectives are achieved, and conduct post-project evaluations to identify success factors and areas for improvement.
• Distribute customer satisfaction surveys post-project.
• Identify potential Up & Cross-Selling opportunities within accounts.
• Lead team retrospectives and suggest internal improvements.
• Participate in team development, training, and supervision to enhance skills.

Experience needed:

• Minimum 5 years in project management roles.
• At least 3 years involved in end-to-end CRM implementation processes.
• Experience working with agile methodologies (SCRUM, Jira, etc.).
• Proficiency in English at a medium to high level.

What we offer:

• Permanent contract.
• Flexible schedule supporting work-life balance.
• Certification plans to enhance skills with official recognition from our partners.
• Home office options.
• Flexible remuneration options (public transport tickets, meal vouchers, etc.).
• Health insurance.
• Our commitment to social responsibility through Omega in Action.
• Opportunities for professional growth and development.

About us:

Omega CRM, a Merkle company, is a global digital firm specializing in enhancing the Business Experience (BX) through customer-centric solutions, technology, data, and AI. As part of the dentsu group, we provide integrated media, creative, content, technology, and strategy services, operating in key industries such as retail, healthcare, pharma, real estate, education, and non-profit. We are proud to be a leader in the Salesforce ecosystem in Spain, with over 23 years of experience, a diverse team of over 580 professionals, and numerous certifications. Our client satisfaction rating is 4.9/5, and we have received awards like Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). We believe in growth through our people, guided by values of Talent, Flexibility, Commitment, and Innovation. We grow together.