Salesforce Project Manager

dentsu; Alicante; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading Customer Experience agency in Alicante is seeking a Project Manager to oversee pre-sales activities, manage project progress, and ensure client satisfaction. The ideal candidate should have over five years in project management and experience with CRM implementations. This position offers a permanent contract with a flexible schedule, health insurance, and opportunities for professional growth.

Servicios

Flexible schedule

Home office support

Health insurance

Certification programs

Formación

• Over 5 years in project management roles.
• At least 3 years involved in end-to-end CRM implementation processes.
• Intermediate to high level of English proficiency.

Responsabilidades

• Support pre-sales activities including solution design and planning.
• Assign tasks to team members and manage schedules.
• Provide project updates to clients and lead meetings.

Conocimientos

Project management

CRM implementation

Agile methodologies

Communication

Risk management

Herramientas

Jira

Descripción del empleo

Omega CRM, a Merkle & Dentsu company, is a leader in developing Customer Experience services with over 20 years of experience in marketing technology and customer relationship management. We are seeking a Project Manager to join our team.

Main duties:

• Support pre-sales activities for assigned accounts, including solution design, estimation, planning, and setting assumptions. Communicate client vision, objectives, and expectations to the project team.
• Assign tasks to team members, manage schedules, vacations, and absences.
• Ensure project progress aligns with deadlines, scope, and budget.
• Manage change requests, keeping all stakeholders informed of impacts on schedule and costs.
• Provide project updates to clients and the Customer Success Manager (CSM), lead follow-up meetings and steering committees.
• Alert management of potential deviations and establish communication and risk mitigation plans.
• Oversee project documentation and ensure deliverables meet quality standards.
• Lead project demonstrations and resolve issues during implementation.
• Maintain customer satisfaction throughout the project lifecycle.
• Evaluate project success and identify areas for improvement post-completion.
• Send out customer satisfaction surveys.
• Identify potential upselling and cross-selling opportunities.
• Lead team retrospectives and suggest internal improvements.
• Participate in team development, training, and supervision to enhance skills.

Experience needed:

• Over 5 years in project management roles.
• At least 3 years involved in end-to-end CRM implementation processes.
• Experience with agile methodologies (SCRUM, Jira, etc.).
• Intermediate to high level of English proficiency.

What we offer:

• Permanent contract.
• Flexible schedule to support work-life balance.
• Certification programs to enhance your skills.
• Home office support and flexibility.
• Flexible benefits (public transport tickets, meal vouchers, etc.).
• Health insurance.
• Our commitment to social responsibility.
• Opportunities for professional growth and development.

About us:

Omega CRM, part of Merkle, specializes in accelerating business experiences through customer-centric solutions, technology, data, and AI. As the largest Customer Experience Management agency in Spain and part of dentsu, we offer integrated media, creative, content, technology, and strategy solutions. With over 23 years of experience, 580+ professionals from 24 nationalities, and 2,500+ certifications, we are a recognized leader in the Salesforce ecosystem in Spain. We serve industries including retail, healthcare, pharma, real estate, education, and non-profit, delivering omnichannel customer service, eCommerce, marketing, and analytics solutions. Our client satisfaction rating is 4.9/5, and we have received awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). At Omega CRM, we believe in growth through people, guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.