Salesforce Dev: Service & Experience Cloud + AI Remote

Docplanner; Barcelona; Remote; EUR 45,000 - 65,000; Full time

Job summary

Docplanner in Barcelona is scaling an APEX-first Salesforce platform across multiple countries and business lines. As a Salesforce Developer, you'll design and build scalable Salesforce solutions that power our Customer Support/Success and Customer Experience ecosystem.

You'll develop robust backend services, integrations, Experience Cloud capabilities, Digital Engagement channels, and AI-driven customer interactions while collaborating with Product, Business Analysts, Architects, Admins, and QA

Qualifications

• 2-5+ years of Salesforce development experience focusing on Apex, Service Cloud, and Experience Cloud.

Responsibilities

• Design and implement scalable APEX solutions (domain/service/selector patterns, one-trigger-per-object, bulkified and governor-safe).
• Develop and enhance Service Cloud capabilities including complex case management, entitlements, milestones, routing, and automation.
• Build and customize Experience Cloud sites to support customer and partner self-service experiences.
• Implement and extend Digital Engagement capabilities including Chat, Messaging, WhatsApp, SMS, Facebook Messenger, and other channels.
• Build and enhance Bots and AI-powered customer service automations, integrating them with Apex, Flows, and external systems.
• Design and develop secure Apex REST APIs, callouts, Platform Events, async Apex, and CDC-driven solutions.
• Develop Apex services consumed by Lightning Web Components, Experience Cloud, Flows, and AI Agents.
• Optimize SOQL/SOSL queries and ensure high performance for large-volume Service Cloud data operations.
• Create invocable Apex to extend Flows and bot conversations where declarative capabilities are insufficient.
• Proactively participate in solution design, applying Salesforce best practices and scalable architecture principles.
• Collaborate in design reviews with Architects and align on security, scalability, performance, and maintainability requirements.
• Partner with DevOps on CI/CD using Git, PRs, SFDX/DevOps Center, packaging, and safe deployment strategies.
• Support UAT and troubleshoot incidents using logs, debug tools, and event monitoring.
• Document technical decisions and APIs while maintaining Jira tickets.
• Customize Salesforce objects, fields, page layouts, and Dashboards.
• Configure automations including Flows and workflows.
• Maintain Salesforce security including users, roles, profiles, and permission sets.
• Optimize existing implementations to reduce technical debt and improve platform health and performance.
• Promote Salesforce development best practices.

Skills

Apex, SOQL

Service Cloud

Experience Cloud

Integration patterns

Job description

Docplanner in Barcelona is scaling an APEX-first Salesforce platform across multiple countries and business lines. As a Salesforce Developer, you'll design and build scalable Salesforce solutions that power our Customer Support/Success and Customer Experience ecosystem.

You'll develop robust backend services, integrations, Experience Cloud capabilities, Digital Engagement channels, and AI-driven customer interactions while collaborating with Product, Business Analysts, Architects, Admins, and QA