Salesforce Account Executive

Omega CRM, A Merkle Company; Vigo; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading customer experience company in Galicia is seeking a Client Lead to enhance customer satisfaction and loyalty. The role involves managing client interactions, focusing on relationship building, lead generation, and deal closing. Candidates should have at least 6 years in business/technology consulting, experience with large accounts, and proficiency in English. The position offers a permanent contract, flexible schedule, and health benefits.

Servicios

Permanent contract

Flexible schedule

Home office options

Professional certification programs

Health insurance

Flexible benefits

Formación

• At least 6 years in business/technology consulting and project management.
• Experience managing large accounts and working within the Salesforce ecosystem.
• Proficiency in English; other European languages are a plus.

Responsabilidades

• Manage client interactions, focusing on relationship building and lead generation.
• Participate in project progress meetings and resolve client issues.
• Identify upselling and cross-selling opportunities.

Conocimientos

Client relationship management

Lead generation

Consultancy

Project management

Negotiation

Sales strategies

Problem-solving

Communication

Descripción del empleo

Omega CRM, a Merkle & Dentsu company, is a leader in Customer Experience services with over 20 years of experience in marketing technology and customer relationship management. We are seeking a Client Lead to develop interactions along the Customer Journey Map, enhancing customer satisfaction and loyalty.

The Client Lead manages client interactions, focusing on relationship building, lead generation, and deal closing. They collaborate with project managers (PMs) to ensure project success, addressing quality and profitability, and proactively identifying and solving potential issues.

Key responsibilities include:

1. Offering value-added solutions to existing clients and leading consultancy sessions for future needs.
2. Managing presales negotiations and communications.
3. Sharing sales strategies and digital transformation roadmaps with PMs.
4. Participating in project progress meetings and resolving client issues.
5. Negotiating scope changes and monitoring project timelines and budgets.
6. Identifying upselling and cross-selling opportunities.
7. Leading project retrospectives and collecting client feedback.
8. Understanding team members' skills and motivations to optimize team allocation.
9. Communicating staffing needs and contributing to project delivery and risk management.

Experience and Skills:

• Experience managing large accounts and working within the Salesforce ecosystem.
• At least 6 years in business/technology consulting and project management.
• Experience with digital and international projects.
• Proficiency in English; other European languages are a plus.

What We Offer:

• Permanent contract, flexible schedule, and home office options.
• Professional certification programs.
• Health insurance and flexible benefits.
• Our commitment to societal betterment and professional growth opportunities.

About Omega CRM:

As part of Merkle and Dentsu, Omega CRM specializes in accelerating business experience through customer-centric solutions, technology, and data, including AI. With over 23 years of experience, a diverse team of 580+ professionals, and numerous awards, we are a recognized leader in the Salesforce ecosystem in Spain, serving various industries with omnichannel solutions. Our core values are #Talent, #Flexibility, #Commitment, and #Innovation. We believe in growing together with our people.