Sales & Service Operations Executive

iMin; Toledo; Presencial; EUR 35.000 - 55.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as an Operations Specialist, where you will play a crucial role in order fulfillment and logistics coordination. In this dynamic position, you will process customer orders, manage inventory levels, and ensure a seamless customer service experience. Your expertise in sales operations and logistics will enhance operational efficiency and support regional growth. If you are passionate about improving processes and thrive in a collaborative environment, this is the perfect opportunity to make a significant impact.

Formación

• 5+ years experience in sales operations or logistics.
• Strong organizational skills with a process-driven mindset.

Responsabilidades

• Process and verify customer orders across channels.
• Coordinate with logistics teams for timely delivery.
• Enhance operational tracking systems for efficiency.

Conocimientos

Sales Operations

Customer Service

Logistics Coordination

Order Management Systems

Microsoft Office Suite

ERP Tools

Organizational Skills

Communication Skills

International Logistics

Educación

Bachelor's Degree in Business

Diploma in Supply Chain

Herramientas

Order Management Systems

Microsoft Office Suite

ERP Tools

Descripción del empleo

Key Responsibilities:

Order & Fulfilment Operations:

• Process and verify customer orders via multiple channels.
• Coordinate with warehouse and logistics teams to ensure accurate and timely delivery.
• Generate shipping documents, monitor shipment status, and resolve any fulfillment issues.

Inventory & Logistics Coordination:

• Track inventory levels and coordinate replenishment with suppliers.
• Support US stock and warehouse strategy (e.g., LA vs. Miami), including bonded warehouse
• Monitor tariffs and collaborate with factory teams on cross-border inventory planning (e.g., Malaysia vs. China production).

Customer Service Support:

• Act as the contact point for customer inquiries about order status, shipment, or product availability.
• Handle complaints and ensure a positive post-sales customer experience.

Service Strategy Execution:

• Support implementation of regional service frameworks (e.g., repairs, warranties, and parts supply).
• Liaise with ISVs, resellers, and service partners to ensure appropriate service coverage.
• Define cost structures and coordinate operational scalability to support regional growth.

Process & Operational Improvement:

• Enhance operational tracking systems (e.g., demo unit management, reseller programs).
• Identify and propose improvements for order fulfilment and service support workflows.
• Collaborate cross-functionally to drive process automation and efficiency.

Requirements:

• Bachelor’s degree or diploma in Business, Supply Chain, or related field preferred.
• 5+ years of experience in sales operations, customer service, or logistics.
• Familiar with order management systems, Microsoft Office Suite, and ERP tools.
• Strong organizational skills and data accuracy, with a process-driven mindset.
• Excellent communication and coordination skills, especially in cross-functional contexts.
• Experience with international logistics, bonded warehouses, or service provider coordination is a plus.
• Be able to communicate with Chinese supply chain & delivery team,