Sales & Revenue Operations Manager

Civitatis; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading tourism services provider in Madrid is seeking a Sales & Revenue Operations Manager to enhance B2B operations. This role involves optimizing sales processes, acting as the primary CRM administrator, and collaborating with various departments to drive revenue growth. Ideal candidates have over 5 years' experience in sales operations and a proven analytical skills. The company promotes a multicultural environment with flexible work hours and numerous benefits.

Servicios

Flexible hours

Intensive summer schedule

Extra vacation days

Teambuilding events

Gym subsidies

Discounted activities

Formación

• 5+ years’ experience in Sales Operations, Revenue Operations, or strategy consulting.
• Proven experience designing and optimising sales processes.
• Ability to translate data into strategic insights.

Responsabilidades

• Optimize sales operations processes from lead acquisition to revenue recognition.
• Act as primary CRM administrator, ensuring effective configuration and automation.
• Build dashboards to track pipeline velocity and revenue KPIs.

Conocimientos

Sales Operations

Revenue Operations

Analytical mindset

Effective communication

Herramientas

HubSpot

Descripción del empleo

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Sales & Revenue Operations Manager

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CivitatisGet AI-powered advice on this job and more exclusive features.Are you passionate about travel, culture, leisure, and eager to participate in the growth of the #1 Spanish-speaking tourism services company? Our team is constantly growing, and we are looking for talented and enthusiastic individuals to develop with us. We are a young, multicultural, and innovative team that sees each day as a challenge and a new opportunity to grow alongside the company.

If you want to conquer the world with us, we are waiting for you!

We are seeking a

Sales & Revenue Operations Manager

to build and optimize the operational foundation of our B2B team. This is a cross-market, strategic role with impact across all regions where the B2B team operates. The role is critical to driving revenue growth, improving sales efficiency, and enabling scalable, data-driven decision-making.

Reporting directly to the Chief of Sales, you will collaborate with the Sales Leadership, Marketing, Finance, and Data teams to streamline processes, improve forecasting, and empower our commercial teams with the tools, training, and insights needed to close high-value deals and accelerate growth.

Key Responsibilities :

Own and optimize end-to-end sales operations processes, from lead acquisition to contract execution and revenue recognition.Act as the primary CRM administrator (HubSpot), ensuring effective configuration, automation, reporting, and user support.Maintain clean, standardized, and reliable sales data to support reporting, forecasting, and strategic planning.Build and maintain dashboards and performance reports (daily, weekly, monthly, quarterly) to track pipeline velocity, funnel performance, revenue KPIs, and forecast accuracy.Analyze commercial performance data to identify inefficiencies, surface growth opportunities, and support revenue forecasting.Identify and implement process improvements, automation opportunities, and new technologies that enhance commercial efficiency and scalability.Ensure the adoption of playbooks, tools, and best practices that support consistent execution across regions and segments.Act as a key business partner to Sales Leadership, collecting feedback and driving continuous improvements across the commercial organization.

Qualifications & Skills :

5+ years’ experience in Sales Operations, Revenue Operations, or strategy consulting.Proven experience designing and optimising sales and consulting processes and systems.Strong analytical mindset with the ability to translate data into strategic insights and actions.Experience working cross-functionally with sales, marketing, and finance teams.Effective communicator with the ability to influence process adoption and tool utilisation.

Why Civitatis?

You will be part of the world leader in online booking of excursions and guided tours in Spanish .Young, traveler spirit and great work environment. 20 nationalities !There is life beyond work :

flexible hours (you manage your entry and exit time), intensive summer schedule, hybrid work model (days in our Gran Vía office and from home), as well as other work-life balance perks.23 working days of vacation + your birthday! Need more rest or time for yourself? With Civitatis, you can buy extra vacation days each year.Teambuilding events

tours, contests, sports activities, etc.)Voluntary flexible compensation plans to get the most out of your salary.You will never stop learning. Development and continuous training plans.Healthy team, happy team! We always have fruit on hand, free yoga classes, and we co-finance the gym. ️️Language training :

English classes with native teachers.You will be able to enjoy our more than 90,000 activities with a super discount.You will work in the heart of Madrid. Offices next to Puerta del Sol.At Civitatis, we promote diversity and equal opportunities, valuing the talent and potential of each person. This offer is open to all people who meet the required professional profile.

Are you joining us?Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

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