Sales Ops Specialist (f,m,x)

Chez Nestor; Salamanca; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Una empresa innovadora en el sector residencial busca un Especialista en Operaciones de Ventas para gestionar consultas y asesorar a estudiantes sobre opciones de alojamiento. En este emocionante rol, serás el punto de contacto principal para los residentes, asegurando una comunicación clara y efectiva. Además, tendrás la oportunidad de colaborar en estrategias para atraer nuevos residentes y coordinar con equipos de mantenimiento para garantizar el bienestar de los inquilinos. Si tienes habilidades en comunicación y un enfoque proactivo hacia el servicio al cliente, esta es la oportunidad perfecta para ti.

Formación

• Experiencia en ventas, atención al cliente o gestión de alojamientos.
• Nivel avanzado de español e inglés.

Responsabilidades

• Gestionar consultas de residentes potenciales a través de varios canales.
• Colaborar en estrategias para atraer nuevos residentes.

Conocimientos

Comunicación

Negociación

Atención al cliente

Proactividad

Descripción del empleo

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Joivy is the first comprehensive residential platform in Europe offering a wide range of living spaces to its users: coliving, vacation rentals, student housing, multifamily and coworking. We also support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management and marketing strategies.

Joivy has 400 employees (average age 32 and over 30 countries of origin), 50 destinations, and 7 countries (Italy, Spain, France, Portugal, UK, Luxembourg and Bulgaria). Joivy combines the unique experience of DoveVivo, DoveVivo Campus, ALTIDO, Chez-Nestor and Open with the goal of enthusiastically innovating the European residential market. It also includes the brands Joivy Renew, specialized in home renovation and turnkey furniture sales, and Joivy Invest, a Business Unit focused on real estate investments.

Role & Team

We are seeking a Sales Ops Specialist. The role involves handling inquiries from potential residents through various communication channels, such as email, phone, and digital platforms. It requires advising students on accommodation options, pricing, and conditions, as well as managing the booking process, including contract signing and payment confirmation. The position also entails collaborating on strategies to attract new residents and serving as the primary point of contact for current residents, ensuring clear and effective communication. Additionally, the role involves resolving issues, addressing requests during their stay, and coordinating with maintenance and cleaning teams to ensure the well-being of the tenants.

Key Responsibilities

1. Handle inquiries from potential residents via email, phone, and digital platforms.
2. Advise students on accommodation options, pricing, and conditions.
3. Manage the booking process, from contract signing to payment confirmation.
4. Collaborate on strategies to attract new residents.
5. Serve as the primary point of contact for residents, ensuring clear and effective communication.
6. Resolve issues and handle requests related to the stay at the residence.
7. Coordinate with maintenance and cleaning teams to ensure tenant well-being.

Requirements

1. Experience in sales, customer service, or accommodation management.
2. Strong communication and negotiation skills.
3. Proactive attitude and customer-oriented approach.
4. Advanced level of Spanish and English (other languages are a plus).

Monday to Friday (shift)

Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria.

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