Sales Operations Specialist

GRAITEC Group Company is a global Software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.

Ambitious and fast growing environment: We see ourselves as a 30 years old startup, having doubled our revenue in the last 3 years again thanks to both organic and external growth and targeting 500m€ revenue in 2024 (join us to make it happen!).

Experts & Talents with strong culture: Our team is made of more than 700 outstanding talents with a strong management team to execute our mission.

A true international group: Graitec serves more than 200,000 customers worldwide with +50 offices in 13 different countries, enabling us to meet our customer needs around the globe.

A market leader: we are one of the largest AUTODESK Platinum partners and the only one operating at worldwide scale with an equal split of the business between Europe and North America, enabling Autodesk solutions thanks to our own GRAITEC Softwares.

Strong Products serving the construction & manufacturing industries: Through Autodesk products Add-ons like PowerPack to more complex solutions to enable simulation, fabrication & management of our customers projects, GRAITEC is proud of its 150+ developers innovating each day to accelerate our customers performance.

We are driven to hire the best people, with diverse experiences, and provide them the resources that empower them to achieve their full potential. This ultimately enables our organization to provide the very best customer experience and solutions that help our customers navigate and implement technologies and services that prepare them for sustainable growth.

We are looking for talents that will enjoy, live and accelerate in our culture.

At Graitec, we work together locally & globally with the objective to be one only team all together delivering solutions to our customers.

To make this culture a reality, we rally our teams around shared cultural attributes we expect the full team to role model in order to realize our mission:

• The way we work: Growth, Agility, Innovation and Responsibility
• The way we behave: Ambition, Engagement, One Graitec, Positive Energy

About the Team Hiring

Sales teams are GRAITEC's primary connection to our customers. They are responsible for ensuring that GRAITEC is supporting our customers’ digitization to achieve their mission and desired business outcomes through solution selling.

They are collaborating with our business development team, customer success teams and solution line teams to attract new customers and expand their current business.

At Graitec, we are continually investing in the professional development and skills growth of our Account Manager team. We recognize that our team members are integral to our success, and we are committed to providing ongoing training, mentorship, and resources to empower them to excel in their roles.

Overview

The Sales operations specialist is passionate about collaborations and customer satisfactions!

The role of a sales admin is to support the sales team in their daily operations. They are responsible for organizing and maintaining sales data in the CRM, preparing sales reports and providing administrative support to the sales team. They also manage communication between different departments, customers, and suppliers.

The sales admin plays a crucial role in ensuring that the sales team is working efficiently and effectively.

Key Responsibilities

• Provide administrative support to the sales team, including administrative support for tenders, maintaining CRM, and handling customer enquiries.
• Assist with the preparation of proposals, and quotations.
• Maintain and organise sales documentation, contracts, and other essential records.
• Coordination of Autodesk Cases / escalation.
• Customer Relationship Management.
• Communicate with clients to confirm orders, provide updates, and address any concerns.
• Assist in managing and updating customer information in the CRM database.
• Foster positive relationships with customers to ensure repeat business and customer satisfaction.
• Work closely with the sales, marketing, and finance teams to ensure alignment and smooth execution of sales processes.
• Go to person for referral agent.
• Coordinate with the finance department on invoicing, payment processing, and collections.
• Work closely with Order Opps team.

Key Success Indicators

• Data accuracy and quality metrics (e.g., transparency on activity).
• Collaboration and building rapport with all levels of Sales team.

Required Experience

• A-Level or equivalent; Bachelor's degree in Business Administration, Marketing, or a related field preferred.
• 2+ years of experience in a sales support or administrative role, preferably within a sales-driven environment.
• Knowledge of sales processes and key performance metrics.
• Basic knowledge of invoicing, billing, and financial operations.

Qualifications

• Fluent or professional level of German is mandatory.
• Strong organisational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
• Familiarity with CRM software (e.g., Salesforce, Dynamics) and ERP systems is a plus.
• Ability to work independently and as part of a team.
• Detail-oriented with a problem-solving mindset.
• Ability to handle confidential information with integrity.

Interview Process

• To apply – Please send your application through Graitec Careers.
• HR Screening (Get to know discussion).
• Hiring Manager.
• Director of Business Unit.