Sales Operations Associate

Ralph Lauren; Madrid; Presencial; EUR 24.000 - 32.000; Jornada completa

Descripción de la vacante

Ralph Lauren Madrid is seeking an administrative assistant to support a sales team by processing orders, managing invoices, and maintaining customer records to ensure timely delivery of products. The role requires strong organizational skills, attention to detail, and proficiency in Excel and SAP to generate reports and support daily operations across logistics and finance.

You will liaise with internal teams and customers to resolve issues and track performance metrics for a smooth customer

Formación

• Organizational skills to manage multiple tasks and meet deadlines.
• Strong communication with customers and internal teams.
• Attention to detail for sensitive customer and sales data.

Responsabilidades

• Order Management: Receive, process, and verify sales orders, ensuring accuracy in customer information.
• Customer Communication: Act as a point of contact for customers, answering questions and providing after-sales support.
• Record Keeping: Maintain and update customer databases and sales records.
• Reporting & Analysis: Compile and monitor performance metrics to provide insights to the sales team.
• Inventory & Logistics: Coordinate deliveries to ensure timely product fulfillment.
• Internal Coordination: Liaise with other departments to ensure smooth operations.

Conocimientos

Organizational & Time Management

Communication

Attention to Detail

Herramientas

Excel

SAP

Descripción del empleo

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Provide administrative and organizational support to a sales team by processing orders, managing invoices, maintaining customer records, and ensuring efficient delivery of the products.,

Key Responsibilities

• Order Management: Receive, process, and verify sales orders, ensuring accuracy in customer information.
• Customer Communication: Act as a point of contact for customers, answering questions, addressing concerns, and providing after-sales support (i.e. returns, delivery issues, claims).
• Record Keeping: Maintain and update customer databases and sales records, ensuring data is accurate and accessible.
• Reporting & Analysis: Compile and monitor performance metrics to provide insights to the sales team.
• Inventory & Logistics: Coordinate deliveries to ensure timely product fulfillment.
• Internal Coordination: Liaise with other departments, such as logistics and finance, to ensure smooth operations and timely delivery of products and services

Experience, Skills And Knowledge

• Organizational & Time Management: Excellent ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Communication: Strong interpersonal skills to effectively interact with customers and internal teams.
• Technical knowledge: EXCEL, SAP.
• Attention to Detail: Accuracy is critical for managing sensitive customer and sales data.
• Languages: English