Sales & Marketing Manager - Hard Rock Cafe

Hard Rock Cafe International; Madrid; Sur place; EUR 70 000 - 100 000; Plein temps

Résumé du poste

Hard Rock Cafe Madrid is seeking a talented Sales and Marketing Manager to lead cafe sales and marketing efforts in line with the operating strategy. This role supports the Senior Leadership Team to uphold brand standards and drive objectives.

Key responsibilities include managing CRM and social media initiatives, developing sales strategies, and partnering across departments to deliver brand services and events that delight guests and boost year-over-year growth.

Qualifications

• 5+ years in a sales and marketing role, preferably in hospitality.
• Experience with CRM platforms.
• Expertise in social media platforms.
• Background in music industry a plus.

Responsabilités

• Direct cafe sales and marketing efforts aligned with operating strategy.
• Develop and execute marketing initiatives.
• Develop sales strategies that generate year-over-year entrée count growth.
• Manage marketing expenses in accordance with budget and forecasts.
• Partner with all departments to ensure brand standards in products and services.
• Market a multi-product business line (restaurant, retail, live music, events) to diverse guest profiles.
• Lead development and retention of top talent through performance reviews and career paths.
• Plan and execute meetings and events that exceed client expectations.

Connaissances

Sales & Marketing

CRM platforms

Social media platforms

Communication skills

Multilingual abilities

Outils

CRM platforms

Social media management tools

Description du poste

Hard Rock International, spirited & authentic, a global brand that continues to expand around the world. Since 1971, passionate and talented business leaders have paved the way for the next generation of Hard Rock Cafe leaders to deliver authentic experiences that rock!

Hard Rock Cafe Madrid, is seeking a talented Sales and Marketing Manager. The Sales and Marketing Manager is responsible for directing Cafe sales and marketing efforts that align with the overall Cafe operating strategy. This individual will also support the Cafe’s Senior Leadership Team in upholding all brand standards, core values, while meeting or exceeding Hard Rock’s business objectives.

• Demonstrate financial comprehension of the Cafe’s budget and P&L.
• Execution and development of marketing initiatives.
• Development of sales strategies that generate consistent year-over-year entrée count growth.
• Manage marketing expenses in accordance with the Cafe’s budget and forecast models.
• Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards.
• Market a multi- product business line (restaurant, retail, live music and special events)to disparate guest profile (corporate, tourist and local).
• Foster an environment of customer service in which all team members put the guest first in every situation.
• Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems.
• Remain an objective observer of the standards of service to ensure guest expectations of the brand and cafe are met.
• Ability to ideate and execute meetings & events that exceed the expectations of all clients.
• Assist senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
• Clearly define goals and expectations for team members using performance review tools and hold the team accountable for successful performance.
• Support team development and advancement along well-defined career paths.
• Serve as a Learning Coach developing, implementing, and executing learning & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention.
• Possess a self-motivated approach to his/her own personal and professional growth.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

• 5+ years in a sales and marketing role, preferably in a hospitality setting.
• Experience with CRM platforms.
• Expertise in social media platforms.
• Background in music industry a plus.

SKILLS

• Ability to learn and bring "out of the box" ideas to their team.
• Genuine enthusiasm and aptitude for sales.
• Excellent verbal and written communication skills.
• High level of business acumen and common sense.
• Demonstrates strong problem solving skills through ability to diagnose and implement solutions.
• Must possess strong communication and listening skills, excellent speaking, reading and writing.
• Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
• Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
• Multiple language abilities a plus, fluency in English preferred.

This job posting is for a position for a independently owned and operated by a franchisee. This means your application will be submitted to and reviewed solely by the franchisee, who will make any hiring decisions. If hired, the franchisee will be your employer and is alone responsible for any employment related matters.