Sales Executive Madrid (Temporary)

Hispanic Alliance for Career Enhancement; Madrid; Presencial; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

Una empresa innovadora busca un Supervisor de Front Office para un nuevo hotel en Barcelona. Esta emocionante posición implica asegurar la eficiencia operativa del área de Front Office, liderar un equipo y brindar un servicio excepcional a los huéspedes. Con un enfoque en la atención al cliente y la capacidad de trabajar en un entorno dinámico, el candidato ideal será proactivo y apasionado por la hospitalidad. Esta oportunidad ofrece un entorno creativo y colaborativo, donde podrás contribuir a experiencias memorables para los huéspedes y crecer dentro de una organización internacional en expansión.

Servicios

Oportunidades de desarrollo

Descuentos en marcas Ennismore

Ambiente creativo y gratificante

Formación

• 2+ años de experiencia en Front Office, preferiblemente en hoteles de lujo.
• Capacidad para trabajar en un entorno dinámico y de ritmo rápido.

Responsabilidades

• Gestionar llegadas y salidas de huéspedes con precisión.
• Coordinar con el personal de limpieza para asegurar habitaciones listas.

Conocimientos

Gestión de oficinas

Comunicación en español

Comunicación en inglés

Multitarea

Orientación al cliente

Descripción del empleo

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Descripción del trabajo

Company Description

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

Job Description

What you’ll do

We are looking for a Front Office Supervisor to join the pre-opening team at SLS Barcelona. Under the guidance of the Assistant Front Office Manager, you will ensure operational efficiency of all Front Office areas during shift and the service delivery of those areas.

• Manage guest arrivals and departures, ensuring data accuracy in all systems.
• Schedule, assign daily tasks, lead pre-shift meetings, and train team members.
• Monitor and evaluate team member performance.
• Coordinate with Housekeeping to ensure rooms are ready for check-in.
• Assist team members in handling guest inquiries, requests, and complaints promptly and courteously.
• Provide guests with accurate information about hotel amenities, services, and local attractions.
• Handle cash and credit transactions accurately for guest billing.
• Stay informed about hotel events and local attractions to advise guests accordingly.
• Anticipate guest needs, record preferences, and handle messages and requests efficiently.
• Ensure correct rate quoting as per strategy and website.
• Report and follow up on issues with relevant departments.
• Maintain cleanliness and presentation of reception and public areas.

Qualifications

What we are looking for...

• At least 2 years of Front Office experience, preferably in upscale or lifestyle hotels.
• Experience with hotel pre-opening is a plus.
• Alignment with SLS brand values.
• Ability to multitask in a fast-paced environment.
• Proactive, positive, energetic, detail-oriented, and passionate about hospitality.
• Excellent communication skills in Spanish and English.
• People-oriented, with a positive attitude that influences others positively.
• Quick learner, adaptable to SLS culture.
• Humble, open to ideas, team player, and flexible to try new approaches.
• Enjoy working in a collaborative, fun, and supportive environment.

Additional Information

What's In It For You...

• Opportunity to join an innovative, rapidly growing international group.
• Work in a creative and rewarding environment.
• Be part of a passionate team creating memorable hospitality experiences and exploring new locations.
• Competitive compensation and development opportunities.
• Discounts across Ennismore brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart. Ennismore is a joint venture with Accor, formed in 2021.