Sales Chat Supervisor (English-speaking) - On site - High Tech Industry HS03

Concentrix Limited Company; Barcelona; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

Join a forward-thinking company as a Sales Chat Supervisor in Barcelona. This exciting role offers the chance to lead a dynamic team in achieving sales targets while utilizing cutting-edge technologies. With a focus on career development and personal growth, you will have the opportunity to inspire your team and drive exceptional customer experiences. The company values diversity and invests in its employees, ensuring a supportive environment where you can thrive. If you're ready to take the next step in your career and make a significant impact, this is the perfect opportunity for you.

Servicios

Full paid training

Career development program

Great office location

Specialized courses

Formación

• 2-4 years of inside sales experience, ideally in a tech brand.
• Proven ability to coach and inspire sales teams.

Responsabilidades

• Lead and develop a team of Inside Sales Chat Representatives.
• Monitor team performance and optimize results based on KPIs.

Conocimientos

Sales Leadership

Communication Skills

Data Analysis

CRM Proficiency (Salesforce)

Bilingual English

Educación

Bachelor's degree in Business

Bachelor's degree in Marketing

Bachelor's degree in Communications

Herramientas

Salesforce

LivePerson

Intercom

Zendesk Chat

Descripción del empleo

Sales Chat Supervisor (English-speaking) - On site - High Tech Industry HS03 Sales Chat Supervisor (English-speaking) - On site - High Tech Industry HS03

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Job Title

Sales Chat Supervisor (English-speaking) - On site - High Tech Industry HS03

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Job Title

Sales Chat Supervisor (English-speaking) - On site - High Tech Industry HS03

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

If you’re looking to grow and be inspired, as a Sales Chat Supervisor in Barcelona or Valencia (on-site) , you will be part of our team of game-changers who are powering the brands of the future in tech.

Career growth and personal development

This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.

What You Will Do In This Role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

As a Sales Chat Supervisor on our team, you will :

• Lead, motivate, and develop a team of Inside Sales Chat Representatives to consistently achieve individual and team sales targets
• Monitor daily team performance, provide real-time support, and escalate issues when needed to ensure seamless customer interactions
• Analyse KPIs (conversion rates, chat volumes, AOV, CSAT, etc.) and implement strategies to optimize team results
• Collaborate with stakeholders, account managers, and support teams to align on campaign execution, product focus, and service delivery
• Manage scheduling, adherence, and productivity to meet staffing and performance expectations.

Your Qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix Is a Great Match If You Have

• A proficient or bilingual level of English another language is a plus!
• Bachelor's degree in business, Marketing, Communications, or a related field.
• 2–4 years of inside sales experience or at least 1 year in a leadership, supervisory, or coaching role (preferred).
• Experience working in a digital / chat-based sales environment—ideally for a tech brand
• Strong proficiency in Salesforce or equivalent CRM tools.
• Familiarity with chat platforms (e.g., LivePerson, Intercom, Zendesk Chat).
• Data-driven mindset with ability to interpret performance dashboards and generate actionable insights
• Proven ability to coach, mentor, and inspire sales teams to exceed targets.
• Strong interpersonal and communication skills—able to give feedback constructively.

What’s In It For You

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.

• Full time 39 hours / week contract : Monday to Friday from 9 : 00 to 18 : 00
• Great office location either in Barcelona or Valencia
• Full paid training about the company and the project you will be working on
• Career development program and specialized courses

Experience the best version of you!

At Concentrix , we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1606766

Location :

Language Requirements

Time Type

Full time

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Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Sales and Business Development
• Industries IT Services and IT Consulting

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