Sales & Business Growth Head of Account Management Spain Madrid, Spain

Rtb House; Madrid; Híbrido; EUR 70.000 - 90.000; Jornada completa

Descripción de la vacante

A leading AdTech company in Spain is seeking a Head of Account Management to lead the account management team and drive revenue growth. The ideal candidate has over 5 years of experience in client relationships and team management, and fluency in Spanish and English. They must possess strong analytical skills and an understanding of the digital advertising landscape.

Servicios

Competitive salary plus bonus scheme

Flexible working arrangements

Meal tickets

Personal development budgets

Team-building events

Development support

Formación

• 5+ years of work experience in client relationship management.
• Experience in managing B2B accounts and teams.
• Fluent in Spanish and English with strong communication skills.

Responsabilidades

• Lead the Account Managers team in Spain.
• Ensure customer retention and optimize campaigns.
• Build reports and implement service processes.

Conocimientos

Client relationship management

Team management

Analytical skills

Upselling and cross-selling

Communication skills

Knowledge of digital advertising

Herramientas

Excel

Google Analytics

Looker

Descripción del empleo

Location : Madrid or Barcelona, Spain (Hybrid)

We Are :

RTB House is a next-generation performance demand-side platform (DSP) that uses proprietary Deep Learning AI algorithms to help brands grow. The company is the market leader in driving performance using Deep Learning across the entire purchase funnel.

Founded in 2012, and now operating in 90+ markets, RTB House has always been private-by-design. It embraces first-party advertising and a relentless approach to innovation. RTB House offers end-to-end Deep Learning-powered AdTech products and solutions to maximize conversion, drive new customer acquisition, create engagement, and fuel long-term demand for a global base of clients.

Our Spanish team consists of 20 people and is an integral part of our company’s EMEA presence. We combine local expertise with our broader company vision, ensuring innovative solutions that align with diverse market needs.

As the Head of Account Management at RTB House, you will play a crucial role in designing the market strategy and driving revenue growth for the Spanish market.

You will be leading the account management team.

You Will :

• Hold responsibility for building and leading the Account Managers team in Spain;
• Ensure a high level of customer retention;
• Oversee campaigns’ optimization to maximize profits for our clients;
• Grow revenue on existing accounts by actively coaching AMs and leads on upselling / cross-selling and by partnering with the sales team to ensure an efficient approach;
• Develop the team to reach operational and financial targets;
• Maintain senior relationships with the company’s strategic accounts, influence client strategy, and act as a trusted advisor;
• Create a deep understanding of customer satisfaction across the team;
• Hold responsibility for reporting, forecasting, building, and implementing processes;
• Implement tools to enhance customer service processes and provide comprehensive training for the team;
• Work closely with international HQ on developing strategic initiatives to increase customer satisfaction.

Desired Experience :

• 5+ years of work experience (4+ years of proven experience in direct client relationships in the online media industry with a minimum of 4 years experience in people management);
• Previous experience in building and managing a team and experience with B2B accounts;
• Demonstrated success in client management and innovation leading to revenue growth (upselling) and customer retention;
• Deep understanding of the Spanish digital and performance/branding landscape with strong knowledge of local working cultures and business relationships;
• Strong analytical skills with Excel, GA, and Looker, with the ability to identify business opportunities/issues, design tests/analysis, and execute/optimize based on results;
• Strong written and verbal communication skills;
• Native Spanish speaker, fluent in English;
• Experience with statistical analysis is a plus;
• Positive, curious, and can-do attitude;
• Operational and process-oriented, organized with outstanding attention to detail.

We offer :

• A unique opportunity to join a creative, dynamic company in online advertising! Founded in 2012, RTB House comprises 1000+ specialists across 30+ locations worldwide, serving over 3,000 campaigns for clients in EMEA, APAC, and the Americas;
• Competitive salary plus bonus scheme, meal tickets, and personal development budgets;
• Flexible working arrangements ensuring a healthy work-life balance;
• An engaging onboarding process to equip you with the necessary tools and knowledge;
• Numerous opportunities for personal growth and self-development;
• Support from commercial and HQ teams for learning and development;
• Team-building events and trips! Work in a truly international environment with dynamic colleagues in one of the fastest-growing online advertising segments!

Apply now!

You don't need to tick every box to apply. If you are passionate about digital marketing, send us your CV, and we'll review it.

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