Sales Associate - Madrid

Christian Dior Couture; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A luxury fashion brand is looking for a Seasonal Sales Associate in Madrid. The role focuses on achieving sales objectives, providing exceptional customer service, and developing client relationships. Ideal candidates will have 2-3 years of experience in fashion boutiques, strong product knowledge, and a commitment to a client-focused environment. Fluency in English is mandatory and other languages are a plus.

Formación

• 2/3 years experience in fashion and luxury boutiques preferred.
• Knowledge of products and selling techniques required.
• Fluent in English (C1-C2) is mandatory.

Responsabilidades

• Achieve sales objectives through effective sales techniques.
• Engage clients with product details and stories.
• Ensure best-in-class service in various communication forms.

Conocimientos

Sales techniques

Product expertise

Client engagement

Customer service

Problem-solving

Educación

University education or Fashion school degree

Herramientas

Office 360

Descripción del empleo

Overview

We are looking for a Seasonal Sales Associate to join Christian Dior Couture in Madrid. As Dior Ambassador, the Sales Associate's responsibility is to contribute to the brand sales growth in the store, represent the brand values and be active in outstanding customer service.

About Christian Dior Couture: House of Dreams, House of Talents. Whatever you do — for work or pleasure — do it with passion! Live with passion! Christian Dior. Rich in heritage, our Maison has more than 7,000 talents and a presence in more than 40 countries. We transmit savoir-faire, audacity and excellence through the passion and creativity of our people. Our Maison is a sustainable destination to Grow, Dare & Succeed. Join us and shape your future in a joyful, sincere & generous environment where we blossom & deliver excellence with determination, courage & optimism.

Responsibilities

• Achieve sales objectives through the effective use of sales techniques.
• Demonstrate strong product expertise, engage clients through the details and stories of our products.
• Know the daily objectives and Key Performance Indicators (KPI).
• Identify customer expectations and advise them on products as well as add-on sales.
• Provide a retail ceremony to all customers and go the extra mile.
• Understand how to handle customer database and clienteling.
• Ensure a welcoming client-focused environment, offering best-in-class service in person, over the phone and via electronic communication.
• Develop local and international client books with the ability to recruit and develop top clients.
• Problem-solve in partnership with the management team to ensure that each client issue is properly resolved to the benefit of the business and the client.
• Contribute to product reception, quality control before sale, and update stock after sales when necessary.
• Elaborate and supervise product feedback.
• Prepare deliveries and essential elements for product packaging and wrapping.

Profile

Requirements

• Preferred Experience of 2/3 years in fashion and luxury boutiques.
• Knowledge of the products and the selling techniques.
• University education or a Fashion school degree.
• English (C1-C2) is mandatory (other languages are a plus).
• Office 360 and other basic knowledge of digital software.

Soft & Interpersonal Skills

• Ambition to grow in luxury retail and take upon different challenges and new responsibilities
• Positive and kind attitude
• Team-working attitude
• Committed, flexible and willing to learn
• Strong drive for business results with a passion for creativity, fashion and the Maison.
• Working by objectives and time management skills in a fast-paced environment.
• Strong communication skills, empathy, and agile mindset
• Ability to develop lasting relationships with people through strong communication.