Sales Associate

Prada Group; Marbella; On-site; EUR 18,000 - 24,000; Full time

Job summary

Prada Group in Marbella seeks a Sales Associate to join our luxury retail team, delivering the Versace customer experience while upholding brand image and standards.

You will build relationships with clients, maximize sales across categories, and participate in events and CRM activities, reporting to the Store Manager. Fluent English and Spanish are required; knowledge of Arabic or French is a plus. A minimum of two years in luxury retail is expected.

Qualifications

• 2+ years’ experience in retail; luxury experience preferred.
• Computer skills include operation of retail sales system, Word, Excel and email.
• Fluent in English and Spanish; knowledge of Arabic or French is considered a plus.

Responsibilities

• Build relationships with customers and maximize sales.
• Maintain store standards in image, product and operations, and deliver the Versace customer experience.
• Act as brand ambassador to build relationships with new customers and VIP clientele.
• Deliver elevated customer service and drive loyalty.
• Participate in in-store and promotional events and CRM activities.
• Manage customer data and follow-up to maintain long-term relationships.

Skills

Retail experience

Luxury retail

English fluency

Spanish fluency

Strong communication

Tools

Retail POS system

MS Word

MS Excel

Email client

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church's, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

WHO YOU ARE

Our contributors at Versace are stylish, fashionable and elevated individuals who have a drive to achieve results and a passion for customer engagement. Success starts with being an entrepreneur- by acting as a strong brand representative in the community you will grow your business through client relationship management and events.We encourage an innovative workplace to strategically drive the business by being solution oriented.

WHAT YOU WILL DO

The Sales Associate will join our team reporting to the Store Manager. You will b uild relationship with customers and maximize sales opportunity, whilst maintaining store standards in terms of image, product and operations, and delivering the Versace customer experience.

Business Development & Client Management

• Partner with management team to strategically achieve sales targets
• Strive to always increase brand and product knowledge
• Master selling skills to satisfy customer needs
• Take action to maximize the sales opportunity on all categories
• Embrace and promote our Retail Excellence Program with both clients and staff
• Build strong partnerships with clients, peers, and management through effective communication
• Ensure superlative customer service standards, to meet customer expectations
• Act as brand ambassador to build relationships with new customers and VIP clientele
• Deliver the ultimate Versace experience to increase customer loyalty
• Drive results through delivering an elevated customer experience both during and after sale service

CRM

• Capture customer data all the time
• Proactively take possible actions to maintain a long-term relationship with customers
• Participate in the organization of In-store & Promotional events
• Implement and manage the boutique’s community outreach program to maintain active social relationships with clients

Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Remain in compliance with operational and company policies and procedures
• Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up

YOU'LL NEED TO HAVE

• 2 + years’ experience in retail – luxury experience preferred
• Computer skills to include operation of retail sales system, Word, Excel and email
• Fluent in English and Spanish; knowledge of Arabic or French is considered a plus.

WE'D LOVE TO SEE

• An entrepreneur with the ability to drive results
• Well connected with a strong ability to engage
• Elevated customer service skills; a true fashion expert with a passion for sales
• Exceptional verbal and written communication skills
• A positive, outgoing, high-energy personality able to thrive within a high paced environment

#LI-EC1

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.