Sales Associate

Versace; Barcelona; On-site; EUR 21,000 - 36,000; Full time

Job summary

Versace in Barcelona is seeking a Sales Associate to join our luxury retail team. You will build relationships with customers, maximize sales opportunities, and maintain store standards, delivering the Versace customer experience.

You will collaborate with management to achieve sales targets, expand product knowledge, and ensure top-tier service to both new and VIP clients. The role includes CRM activities, events, and maintaining stock and visuals in line with brand directives.

Qualifications

• 0 - 2 years’ experience in retail – luxury experience preferred
• Computer skills to include operation of retail sales system, Word, Excel and email

Responsibilities

• Build relationships with customers and maximize sales opportunities while maintaining store standards
• Partner with management to strategically achieve sales targets and promote product knowledge
• Deliver exceptional Versace customer service and act as a brand ambassador to VIP clients
• Capture customer data and participate in in-store events and promotional activities
• Ensure stock, backroom, and VM standards are maintained and operations run smoothly

Job description

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

WHAT YOU WILL DO

The Sales Associate will join our team reporting to the Store Manager. You willbuild relationship with customers and maximize sales opportunity, whilst maintaining store standards in terms of image, product and operations, and delivering the Versace customer experience.

Business Development & Client Management

• Partner with management team to strategically achieve sales targets
• Strive to always increase brand and product knowledge
• Master selling skills to satisfy customer needs
• Take action to maximize the sales opportunity on all categories
• Embrace and promote our Retail Excellence Program with both clients and staff
• Build strong partnerships with clients, peers, and management through effective communication
• Ensure superlative customer service standards, to meet customer expectations
• Act as brand ambassador to build relationships with new customers and VIP clientele
• Deliver the ultimate Versace experience to increase customer loyalty
• Drive results through delivering an elevated customer experience both during and after sale service

CRM

• Capture customer data all the time
• Proactively take possible actions to maintain a long-term relationship with customers
• Participate in the organization of In-store & Promotional events
• Implement and manage the boutique’s community outreach program to maintain active social relationships with clients

Operations

• Ensure the stock and the backroom are effectively managed and operational duties are met (goods receiving, transferring, stock take, stock arrangement, reporting etc.)
• Remain in compliance with operational and company policies and procedures
• Ensure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-up

YOU’LL NEED TO HAVE

• 0 - 2 years’ experience in retail – luxury experience preferred
• Computer skills to include operation of retail sales system, Word, Excel and email

WE’D LOVE TO SEE

• Proactive, motivated and eager to learn.
• Strong interpersonal and communication skills.
• Passion for fashion, luxury and customer service.
• Positive, enthusiastic and team-oriented attitude.
• Flexible and able to adapt to a fast-paced environment.

Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
Prada Group promotes an inclusive work environment, ensuring equal opportunities for all candidates, regardless of gender, ethnicity, sexual orientation, disability, or other personal characteristics. We believe that diversity is a value and we are committed to build a fair and respectful workplace for all.