Sales Assistant

As a Maison Ambassador, you will deliver an exceptional client experience at every touchpoint, aiming to meet and exceed sales targets while actively expanding your client portfolio. You will also play a key role in the boutique's daily operations, contributing to its success and smooth functioning. Part time: 20 hours contract.

Key Responsibilities

• Strive consistently to meet or surpass sales targets through proactive efforts and exceptional customer service.
• Deliver personalized and outstanding service by greeting and engaging with every client, showcasing in-depth product knowledge, and maintaining the highest standards of excellence.
• Act as a trusted advisor, providing tailored recommendations to enhance the client experience.
• Support after-sales service, ensuring alignment with Maison values and standards.

Client Relationship Management

• Build and maintain strong client relationships by delivering exceptional service and leveraging Maison-specific CRM initiatives.
• Accurately capture client data to facilitate personalized follow-ups and foster loyalty using the available tools.
• Address client concerns effectively, escalating issues to management when necessary.
• Collaborate with management to plan and participate in in-store and external events to expand your client network.
• Adhere to all security, operational, and procedural guidelines established by the Group, Maison, and boutique.
• Assist with the boutique's daily setup, breakdown, and maintenance, reporting any operational or maintenance issues.
• Support merchandising and ensure displays are maintained to reflect the Maison's standards.
• Participate actively in inventory counts, audits, and other boutique-specific projects (e.g., price updates, back-office tasks).

Job Profile

Experience:

• A minimum of 3-5 years of experience in luxury sales, preferably within a retail environment.
• Knowledge of fine jewellery and timepieces is a strong advantage.
• Experience in El Corte Ingles will be a plus.

Skills and Qualifications:

• Fluency in Spanish and English; additional language skills are a plus, such as Chinese.
• Strong interpersonal and communication skills, with a client-focused approach.
• Proven ability to provide exceptional customer service and prioritize client needs.
• High attention to detail, with the ability to multitask in a dynamic environment.
• Proficiency in MS Office and a digital-savvy mindset.
• Self-motivated and collaborative team player.

Additional Skills:

• Retail sales processes, relationship management, product expertise, and luxury market insights.

Qualifications:

• Retail and luxury sales expertise combined with a customer-first approach.
• Capacity to handle fast-paced retail environments while maintaining precision and excellence.

Join us to represent a legacy of craftsmanship and timeless design while driving success in a prestigious, client-focused setting.