Sales Ambassador (Part-Time 25 Hours) - Marc Jacobs - la Roca, Barcelona

MARC JACOBS; Barcelona; Presencial; EUR 10.000 - 30.000; Jornada completa

Descripción de la vacante

A leading luxury fashion brand is seeking a Sales Ambassador for their La Roca, Barcelona store. The role focuses on providing an exceptional customer journey, building client relationships, and driving sales through product knowledge. Candidates should have a minimum of 2 years of sales experience in a luxury environment, a passion for fashion, and excellent personal presentation skills. Fluency in English is essential, and additional languages are a plus.

Formación

• Minimum of 2 years’ experience in sales in a luxury, high fashion environment.
• Commitment to achieving and exceeding targets while focusing on the client’s needs.
• Excellent personal presentation as a Marc Jacobs Brand Ambassador.

Responsabilidades

• Provide a great customer journey by building and maintaining loyal clients.
• Reflect the visual merchandising guidelines promoting the brand image.
• Educate clients about the brand and introduce complementary products.

Conocimientos

Sales experience in luxury fashion

Customer relationship management

Passion for fashion

Fluent in English

Descripción del empleo

Overview

About Marc. Born in New York City in April 1963, Marc Jacobs attended the High School of Art and Design and graduated from Parson’s School of Design. As a design student, Jacobs was the recipient of some of the School’s highest honors including design student of the year.

In 1984, The Marc Jacobs Label was founded along with business partner Robert Duffy and has since become a global brand.

Objective of the role

As a Sales Ambassador in our La Roca, Barcelona store, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.

Main Responsibilities

Brand Ambassador

• Excite and install passion and pride for the brand
• Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
• Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines

General Store VM/ Client Management

• Reflect the visual merchandising guidelines promoting the brand image
• Enhance customer service standards in store to ensure the best client journey

Sales/ Business Monitoring

• Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
• Build and maintain a relationship with them
• Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
• Process the sale in a confident and professional manner
• Gather the client’s CRM details to enlarge your client book
• Drive your product knowledge by keeping up to date with fashion trends
• Update yourself on all product lines through research
• Ensure all Company policies and procedures are attended
• Support control and management of stock

Profile

• A minimum of 2 years’ experience in sales in a luxury, high fashion environment
• Experience in selling RTW / LG
• Passion for fashion and sales
• A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
• Excellent personal presentation – a Marc Jacobs Brand Ambassador
• Understanding of Retail KPIs
• A fluent level in English is essential and additional languages are an advantage