Sales Ambassador - Marc Jacobs - ECI Castellana

MARC JACOBS; Madrid; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

Marc Jacobs International is looking for a Sales Ambassador for its new ECI Castellana store in Madrid. The role involves enhancing customer journeys, building client relationships, and embodying brand standards, with a focus on luxury retail experience. Candidates must have a passion for fashion, sales, and the ability to exceed sales targets.

Formación

• Minimum 2 years’ experience in luxury sales.
• Passion for fashion and sales.
• Understanding of Retail KPIs.

Responsabilidades

• Provide exceptional customer service and represent the brand image.
• Build and maintain client relationships to drive sales.
• Introduce complementary products and update knowledge on fashion trends.

Conocimientos

Customer service

Sales

Product knowledge

Relationship building

Fluency in English

Descripción del empleo

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Ambassador to join the team based in ECI Castellana.

As a Sales Ambassador for our new ECI Castellana store, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.

Brand Ambassador

• Excite and install passion and pride for the brand.
• Embody the brand image for customers and the store team and have a strong understanding of the brand DNA.
• Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines.

General Store VM/ Client Management

• Reflect the visual merchandising guidelines promoting the brand image.
• Enhance customer service standards in store to ensure the best client journey.

Sales/ Business Monitoring

• Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand.
• Build and maintain a relationship with them.
• Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets.
• Process the sale in a confident and professional manner.
• Gather the client’s CRM details to enlarge your client book.
• Drive your product knowledge by keeping up to date with fashion trends.
• Update yourself on all product lines through research.
• Ensure all Company policies and procedures are attended.
• Support control and management of stock.

A minimum of 2 years’ experience in sales in a luxury, high fashion environment
Experience in selling RTW / LG
Passion for fashion and sales
A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
Excellent personal presentation – a Marc Jacobs Brand Ambassador
Understanding of Retail KPIs
A fluent level in English is essential and additional languages are an advantage