Sales Ambassador - Marc Jacobs - ECI Castellana

LVMH Group; Madrid; Presencial; EUR 25.000 - 40.000; Jornada completa

Descripción de la vacante

A leading fashion brand seeks a Sales Ambassador for its new store in ECI Castellana, Madrid. The role focuses on providing an exceptional customer experience, enhancing brand loyalty, and driving sales in a luxury setting. Candidates should have a passion for fashion and proven sales experience in a luxury retail environment.

Formación

• Minimum of 2 years’ experience in luxury sales.
• Fluent in English; additional languages a plus.
• Strong understanding of retail KPIs.

Responsabilidades

• Ensure a great customer journey and build relationships.
• Reflect visual merchandising guidelines.
• Achieve sales targets and manage stock.

Conocimientos

Sales

Customer Service

Fashion Knowledge

CRM Management

Descripción del empleo

Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Ambassador to join the team based in ECI Castellana.

As a Sales Ambassador for our new ECI Castellana store, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.

Job responsibilities

Brand Ambassador

• Excite and install passion and pride for the brand.
• Embody the brand image for customers and the store team and have a strong understanding of the brand DNA.
• Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines.

General Store VM / Client Management

• Reflect the visual merchandising guidelines promoting the brand image.
• Enhance customer service standards in store to ensure the best client journey.

Sales / Business Monitoring

• Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand.
• Build and maintain a relationship with them.
• Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets.
• Process the sale in a confident and professional manner.
• Gather the client’s CRM details to enlarge your client book.
• Drive your product knowledge by keeping up to date with fashion trends.
• Update yourself on all product lines through research.
• Ensure all Company policies and procedures are attended.
• Support control and management of stock.

Profile

• A minimum of 2 years’ experience in sales in a luxury, high fashion environment
• Experience in selling RTW / LG
• Passion for fashion and sales
• A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
• Excellent personal presentation – a Marc Jacobs Brand Ambassador
• Understanding of Retail KPIs
• A fluent level in English is essential and additional languages are an advantage

Marc Jacobs created Marc Jacobs International with Robert Duffy in 1984, basing the brand on two very simple concepts : a love of fashion and a commitment to quality. Finding the perfect balance between tradition and innovation, highlighting Jacobs’ exuberant creativity, the brand has become a driving force in the industry. With the addition of Marc by Marc Jacobs in 2001, Marc Jacobs International now offers two complete lines of ready-to-wear and accessories. Part of a generation that’s conscious of the world around it, sensitive to humanitarianism and social entrepreneurship, Marc Jacobs has made its mark as rebellious, unpredictable, original, unique, and authentic all at the same time. Committed to the communities around them, Marc Jacobs International leads by example, supporting over 75 charities and organizations around the world.

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