Sales Agent With Fluent Spanish

buscojobs España; Barcelona; Híbrido; EUR 19.000; Jornada completa

Descripción de la vacante

Justalia, una empresa líder en asistencia financiera, busca un profesional de ventas para ayudar a clientes con problemas de tarjetas de crédito. Este rol implica construir relaciones, procesar documentos legales y ofrecer un servicio al cliente excepcional. Se ofrece un salario competitivo, un modelo de trabajo híbrido y beneficios adicionales.

Servicios

Programa de Asistencia al Empleado

Seguro de Salud Privado con descuento

Programa de Referidos

Acceso a cursos de LinkedIn

Club de Beneficios para Empleados

Actividades de compromiso con el personal

Entrenamiento y desarrollo continuo

Formación

• Experiencia en un entorno B2B o B2C.
• Conocimientos sobre leyes de protección del consumidor en España es una ventaja.
• Experiencia procesando documentos legales es un plus.

Responsabilidades

• Ayudar a clientes a evaluar su situación con tarjetas de crédito.
• Procesar documentos legales para acciones legales.
• Realizar seguimiento y reportar métricas clave.

Conocimientos

Fluidez en español e inglés

Experiencia en ventas

Habilidades de comunicación

Habilidades interpersonales

Resolución de problemas

Auto-motivación

Conocimientos en CRM y herramientas de ventas

Herramientas

Salesforce

HubSpot

Descripción del empleo

Join Justalia, a Pioneer in Financial Relief

Justalia is a leading company dedicated to empowering individuals burdened by revolving credit card debt. With a 40-year legacy in banking law, our team simplifies the claims process, making it stress-free for our clients. We've helped thousands of people, all on a no-win, no-fee basis, reflecting our commitment to customer satisfaction.

What's your Mission?

You'll be helping people who may have been treated unfairly :

• Build rapport and trust with customers, fostering a positive brand experience.
• Assist leads from various channels (TikTok, Google, social media) to determine if they have been mis-sold high-interest credit cards (revolving cards).
• Gather detailed information about the credit card and its terms using HubSpot.
• Process legal onboarding documents (LFA / LSA) to authorize legal action on behalf of the customer (working knowledge of LFA / LSA is a plus).
• Provide excellent customer service and support, resolving inquiries and issues efficiently.
• Identify potential leads who may qualify for the Justalia program, which helps customers who have been mis-sold credit cards.
• Explain the Justalia program and its benefits to qualified leads, generating interest and encouraging participation.
• Track customer interactions and report on key metrics to measure program effectiveness.

Requirements

What skills & experience will you bring to us?

• Language Skills : Fluency in both Spanish and English (written and spoken).
• Sales Experience : Proven track record in sales, preferably in a B2B or B2C environment.
• Excellent Communication Skills : Strong verbal and written communication skills.
• Strong Interpersonal Skills : Ability to build rapport and trust with customers.
• Problem-Solving Skills : Ability to identify and solve problems effectively.
• Self-Motivated : Ability to work independently and as part of a team.
• Proficiency in CRM and Sales Tools : Experience with CRM software (e.g., Salesforce, HubSpot) is a plus.

Good to Have :

• Knowledge of Spanish consumer protection laws (particularly those related to credit card mis-selling).
• Experience processing legal documents.

What do we offer?

• Full-time : (39 hours / week)
• Working days / Hours : Monday to Friday from 9 am to 6 pm
• Basic Salary : €18,557 gross per year
• Monthly Performance Bonus : based on sales targets
• Paid bank holidays + 1 extra day in lieu
• Hybrid work model : 6 days per month at the office
• Training : 1 week from the office Monday to Friday 9 am - 6 pm

Additional Benefits :

• Employee Assistance Program - Free, confidential, and impartial guidance and support.
• Option to sign-up for Discounted Private Health Insurance.
• Referral Program : Refer a Friend and get a Referral bonus.
• Access to specialised LinkedIn training courses.
• Employee Benefits Club -a wide range of exclusive perks and rewards as a valued member of our organisation.
• Best-in-class people engagement activities and programs.
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

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