Sales Agent - FRENCH SPEAKER

Imagine working in a vibrant, multicultural hub where happiness meets professionalism against the stunning backdrop of Barcelona's Torre MAPFRE, nestled right by the beach and overlooking the sea. This is the Costa Customer Hub - a workplace that goes beyond the ordinary.

WHO WE ARE :

Costa Crociere is part of Carnival Corporation, the world's number one touristic operator, and it is the largest Italian travel group and Europe’s number one cruise operator with 70 years of tradition.

Here we propose a positive, diverse, stimulating, and intercultural environment where respecting colleagues and guests, as well as the communities, is our first goal. We strongly believe in the power of communicating openly, always promoting transparency, and are committed to continuously developing ourselves by experimenting, cooperating, and including others, encouraging all of them to give their best and take responsibility.

As leaders in sustainable cruising, we continue to be committed to responsible innovation and we are accelerating on the path of a sustainable fleet. Costa has been strongly focused on the ecological transition of its business for years, introducing and testing new sustainable technologies and smart solutions. In addition to the use of LNG, which Costa pioneered, we are working towards achieving zero emissions over time.

YOUR RESPONSIBILITY :

• As a Cruise Expert, you will convert leads into sales by building trusting relationships with customers.
• You will manage multichannel active interactions to meet your productivity goals aligned with the company’s objectives.
• You will serve as the first ambassador of Costa, promoting our brand to create memorable holiday experiences for our guests!

We are a company that values and actively promotes Diversity, Equity, and Inclusion (DEI). Our commitment to fostering a diverse and inclusive workplace is reflected in our ethos and hiring practices. We recognize the importance of building a team that brings together individuals with diverse backgrounds, experiences, and perspectives.

To join our team :

• We seek individuals fluent in French, with exceptional grammar and spelling skills in both spoken and written communication.
• Proficiency in English or Spanish is also highly valued.
• A solid sales background and previous customer-facing experience, particularly in B2B or B2C, will be advantageous.
• If you have prior experience in multi-channel customer support, strong communication skills, and are achievement and goal-oriented, we encourage you to apply.
• Motivated self-starters who are ready to contribute to our dynamic environment are preferred.
• Availability to work full-time (39 hours per week).

In return :

• We offer a comprehensive benefits package, including a full-time permanent contract from day one.
• Expect a competitive salary with unlimited sales bonuses.
• Support for relocation from outside Spain (limited to Europe), including restaurant tickets and a Soft-Landing Package.
• An inspiring work environment at our office in Torre MAPFRE, Barcelona.
• Discounts at local establishments within the Torre MAPFRE community and discounted parking.
• A unique opportunity to experience your role on a ship for a week, all expenses paid!

We understand the importance of work-life balance :

• Work from home once or twice a week.
• Enjoy free after-work activities such as Yoga, CrossFit, and team drinks.
• Opportunities for professional development.
• Two free cruises per year for employees and their families.

Join us on an incredible journey where work meets passion, and success meets fulfillment. Are you ready to set sail with us?

Costa Crociere S.p.A is an equal employment opportunity / affirmative action employer. We do not discriminate based on sex, race, color, national origin, religion, sexual orientation, gender identity or expression, age, marital status, mental, physical, or sensory disability, or any other protected status by law.