SailPoint IIQ L2 operations

Tata Consultancy Services; Madrid; Presencial; EUR 65.000 - 90.000; Jornada completa

Descripción de la vacante

Tata Consultancy Services in Madrid is seeking a SailPoint IdentityIQ specialist for L2 operations. The role focuses on production support, incident management and timely issue resolution.

You will work with global teams, perform root cause analysis, and mentor junior staff. A 5–8 year background in SailPoint IIQ and a Bachelor’s or Master’s degree are required.

Formación

• 5-8 years of SailPoint IdentityIQ support experience.
• Bachelor's or Master's degree required.
• Excellent troubleshooting, debugging and production support skills.

Responsabilidades

• Work on SailPoint IIQ L2 support activities.
• Provide production support and incident management.
• Meet SLA commitments for incidents and service requests.
• Perform root cause analysis within agreed timelines.
• Ensure project milestones are delivered on time.
• Troubleshoot operational issues and drive solutions with stakeholders.
• Collaborate with global teams across time zones.
• Mentor team members and provide training when required.

Conocimientos

Root cause analysis

Troubleshooting

Production support

Global collaboration

Documentation

Educación

Bachelor's or Master's degree

Herramientas

SailPoint IdentityIQ

Tomcat

JBoss

ServiceNow

Windows/UNIX/Linux

Descripción del empleo

Are you a SailPoint IIQ L2 operations professional in Madrid seeking a new interesting challenge?

If your answer is yes, it's your lucky day so keep reading, it can be just what you're looking for!

We are looking for a dynamic, proactive and talented person to join our team and perform the following tasks:

• Work on SailPoint IIQ L2 support activities.
• Provide production support and incident management.
• Meet SLA commitments for incidents and service requests.
• Perform root cause analysis within agreed timelines.
• Ensure project milestones are delivered on time.
• Troubleshoot operational issues and drive solutions with business stakeholders and delivery managers.
• Collaborate with global teams across different time zones.
• Mentor team members and provide training when required.
• SailPoint IdentityIQ (IIQ) 7.x / 8.x
• Role Based Access Control (RBAC)
• Application Onboarding
• Roles, Policies and Certifications
• Reports, Tasks and Lifecycle Events
• Tomcat
• JBoss
• ServiceNow
• Windows, UNIX and Linux

Years' experience: 5-8 years

Bachelor's or Master's degree

Strong experience in SailPoint IdentityIQ support.

Excellent troubleshooting, debugging, testing, production support and documentation skills.

Experience analysing logs and identifying issues in workflows, rules and connectors.

Ability to work independently with minimal supervision.

Work Schedule: 24x5, Weekend On call Support for Priority Issues (If required)

Permanent contract - We offer indefinite contracts from the first day.

Pay and benefits - Competitive salary and a flexible compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).

Work from home - We offer you a financial support every month for your working from home expenses. In addition, in the first month we will give you a bonus to help you to set up your workplace

Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.

Learn as you grow - Starting with a fantastic onboarding program, TCS has robust learning platforms that will allow you to learn and grow personal as professionally.

Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you'll receive a very attractive cash award.

Connect globally - Work with people from all over the world. You can feel the multicultural workforce.

Benefit from being a TCSer - By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands.

And so on - Appreciations, incentives, Team Building activities, diversity and inclusion programs, sustainability activities, corporative events... This has only just begun!

Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally

With a presence in 55 countries and more than 600,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2025 according to the Top Employers Institute

TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies

TCS Spain has been certified as a Top Employer 2025 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2025 according to Forbes

Among the portfolio of services, TCS has information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS

Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance