(S-289) - Customer Care Specialist (Spanish Market)

Thefork; España; Híbrido; EUR 25.000 - 45.000; Jornada completa

Descripción de la vacante

Una empresa innovadora en el sector de la restauración busca un profesional apasionado por la atención al cliente. En este puesto, tendrás la oportunidad de interactuar con clientes a través de múltiples canales, ayudándoles a resolver sus dudas y mejorar su experiencia. Te unirás a un equipo diverso y dinámico en un entorno de trabajo flexible, donde se valora la inclusión y el desarrollo personal. Ofrecemos un contrato permanente, un salario competitivo, y beneficios únicos que fomentan un equilibrio saludable entre trabajo y vida personal. Si te entusiasma el servicio al cliente y deseas formar parte de un equipo que valora la diversidad, esta es tu oportunidad.

Servicios

Contrato permanente

Ambiente de trabajo flexible

Vouchers de comida

Seguro de salud cubierto

Acceso gratuito a la app Calm

Eventos de team building

Programas de desarrollo continuo

Formación

• Experiencia en un entorno de atención al cliente.
• Habilidades de comunicación excepcionales en español e inglés.

Responsabilidades

• Atender solicitudes entrantes por teléfono, correo electrónico y chat.
• Ayudar a los clientes con preguntas sobre la reserva electrónica.

Conocimientos

Habilidades de comunicación

Atención al cliente

Conocimiento en herramientas CRM

Español nativo

Inglés fluido

Herramientas

Herramientas CRM

Descripción del empleo

Responsibilities:

• Answer incoming requests via phone, email and chat
• Assist our customers on questions about our electronic reservation book, our website or app
• Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs

Who you are:

• Based in Barcelona
• Native level of Spanish and fluent in English. Speaking more languages is always welcome!
• An open-minded person with a high level of communication skills
• Care about customer needs and always try to make their experience unique and satisfactory
• Knowledge in CRM tools
• Experienced in a customer support environment

What we offer:

• An awesome team (not everybody likes our jokes, but we try our best)
• A Permanent contract (that can be useful in life)
• Flexible working environment (2 days home office per week)
• Competitive fixed salary, bonus and equity (yes, equity!)
• Lunch vouchers available for each working day (because yes, we like to try our best restaurants)
• International teams - More than 30 nationalities and 16 offices worldwide
• Highly inclusive working environment
• Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc.
• Continuous learning and development programs (with full access to LinkedIn Learning!)
• Free access to the Calm app - A program dedicated to help you have the best work/life balance
• Health insurance fully covered by the company
• Life Insurance and Disability at no cost to the employee
• Amazing offices with dining, coffee point on each floor, and leisure area
• Team building events (we love karaoke. A lot. A lot.)

We believe that we are better together, and at TheFork, we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great.