(S-289) - Customer Care Specialist (Spanish Market)

Thefork; Salamanca; Presencial; EUR 25.000 - 35.000; Jornada completa

Descripción de la vacante

An innovative company in the restaurant industry is seeking a Customer Support Specialist to join their dynamic team. This role offers the opportunity to engage with customers, addressing their inquiries and ensuring their experience is exceptional. With a flexible working environment and a focus on continuous learning, you will be part of a diverse team that values inclusivity and collaboration. The company provides competitive compensation, including bonuses and equity, alongside numerous lifestyle benefits. If you're passionate about customer service and thrive in a supportive atmosphere, this is the perfect opportunity for you.

Servicios

Flexible working environment

Lunch vouchers

Health insurance

Life Insurance

Continuous learning programs

Free access to Calm app

Team building events

Formación

• Experience in a customer support environment.
• High level of communication skills and customer care.

Responsabilidades

• Answer incoming requests via phone, email, and chat.
• Assist customers with questions about our reservation book and app.

Conocimientos

Customer Support

Communication Skills

CRM Tools

Fluent in English

Spanish (Native Level)

Herramientas

CRM Software

Descripción del empleo

• Answer incoming requests via phone, email and chat
• Assist our customers on questions about our electronic reservation book, our website or app
• Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs

Who you are :

• Based in Barcelona
• Native level of Spanish and fluent in English. Speaking more languages is always welcome!
• An open-minded person with a high level of communication skills
• Care about customer needs and always try to make their experience unique and satisfactory
• Knowledge in CRM tools
• Experienced in a customer support environment

What we offer :

• An awesome team (not everybody likes our jokes, but we try our best)
• A Permanent contract (that can be useful in life)
• Flexible working environment (2 days home office per week)
• Competitive fixed salary, bonus and equity (yes, equity!)
• Lunch vouchers available for each working day (because yes, we like to try our best restaurants)
• International teams - More than 30 nationalities and 16 offices worldwide
• Highly inclusive working environment
• Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc.
• Continuous learning and development programs (with full access to LinkedIn Learning!)
• Free access to the Calm app - A program dedicated to help you have the best work / life balance
• Health insurance fully covered by the company
• Life Insurance and Disability at no cost to the employee
• Amazing offices with dining, coffee point on each floor, and leisure area
• Team building events (we love karaoke. A lot. A lot.)

We believe that we are better together, and at TheFork, we welcome you for who you are. Our workplace is for everyone, as is our people-powered platform. At TheFork, we want you to bring us your unique perspective and experiences, so we can collectively keep disrupting the restaurant industry and go from good to great.