RWVMM - Reception Manager

Rosewood Villa Magna; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A prestigious hotel seeks a Receptionist Manager to serve as the central communication hub and manage guest relationships, ensuring exceptional experiences. Key responsibilities include balancing audits, overseeing reservations, and administrating the front office. The ideal candidate will have 3-4 years of experience, strong multitasking abilities, and knowledge of OPERA Cloud.

Formación

• 3-4 years of experience in a similar role.
• Ability to multi-task, prioritize, and organize.
• Exceptional organizational skills.

Responsabilidades

• Manage guest relationships and deliver high communication standards.
• Conduct daily audits, balance guest accounts, and handle correspondence.
• Oversee the smooth running of the front office and hotel administration.

Conocimientos

Communication

Attention to Detail

Multitasking

Organizational Skills

Herramientas

OPERA Cloud

Descripción del empleo

We are looking for a Receptionist Manager with excellent communication skills, a high level of attention to detail and the ability to multitask. This role requires skills with managing guest relationships and delivering high standards of communication; both written and spoken.

What you will do :

• Being the central communication centre for the hotel.
• Collating guest accounts, balancing daily audits, answering telephones and general guest correspondence.
• Day to day tasks associated with room reservations ensuring exceptional experiences for our discerning guests.
• Administration tasks to ensure the smooth running of the front office department and hotel.
• Account and quality control.
• Team management.

What you will bring :

• 3 / 4 years of experience in a similar role.
• The ability to multi-task, prioritize and organise.
• A high level of attention to detail and exceptional organisational skills.
• Knowledge and experience OPERA Cloud (or similar).

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