RV Rental Operations & Customer Experience Specialist

Indie Campers; Artenara; Presencial; EUR 18.000 - 24.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation and bonuses

Travel benefits and fleet access

Comprehensive training in RV systems

Descripción de la vacante

Indie Campers in Spain is seeking an Operations Agent to join our depot team. You will handle customer-facing rental operations, vehicle prep, fleet cleaning, and basic sales support, ensuring every campervan is ready for the road.

You will conduct check-ins/outs, assist customers, stock supplies, and help with RV demos. This hands-on role suits someone practical, detail-focused, and comfortable in a fast-paced depot environment.

Formación

• Experience in customer service, hospitality, sales, rental, cleaning, housekeeping, warehouse, automotive, or operations environments.
• Strong communication and customer engagement skills.
• High attention to detail and commitment to hygiene, quality, and presentation standards.
• Hands-on, reliable, punctual, and solution-oriented mindset.
• Ability to work under pressure in a fast-paced operational environment.
• Ability to understand and explain basic vehicle or RV systems.
• Organised and proactive approach to managing customers, tasks, and operational priorities.
• Driving License, Category B.
• English proficiency.

Responsabilidades

• Conduct check-ins and check-outs, provide vehicle briefings, support customers during their rental journey, and handle service recovery or emergencies with professionalism and empathy.
• Clean vehicle interiors and exteriors, prepare campervans with kits, bedding, essentials, and optional extras, ensuring quality, hygiene, and presentation standards.
• Inspect returned vehicles for cleanliness, missing items, damages, or issues, and report for follow-up.
• Support RV demos by presenting vehicle features, systems, and specifications to help customers understand the product.
• Identify potential sales opportunities, support lead follow-up, and assist the RV Sales team with customer information and documentation.
• Manage cleaning supplies, kits, consumables, and equipment, report shortages or damages, and keep the depot organized.
• Explain basic vehicle systems (lighting, gas, water) and troubleshoot simple issues, escalate when needed.

Conocimientos

Customer service

Communication

Detail oriented

Punctuality

Work under pressure

Herramientas

CRM tools

Descripción del empleo

Indie Campers in Spain is seeking an Operations Agent to join our depot team. You will handle customer-facing rental operations, vehicle prep, fleet cleaning, and basic sales support, ensuring every campervan is ready for the road.

You will conduct check-ins/outs, assist customers, stock supplies, and help with RV demos. This hands-on role suits someone practical, detail-focused, and comfortable in a fast-paced depot environment.