Branch Operations Assistant

Indie Campers; Alicante; Presencial; EUR 21.000 - 25.000; Jornada completa

Descripción de la vacante

Indie Campers invites a customer‑facing depot role in Alicante to greet guests, manage check-ins/outs, and oversee fleet maintenance. You will report to the Branch and Regional Operations Manager and ensure smooth daily operations.

Ideal candidates are fluent in English and Spanish, eligible to work in Spain, and able to drive campervans. Weekend availability and problem‑solving skills are essential.

Formación

• Fluent in English and Spanish (mandatory).
• Eligible to work in Spain; valid driver’s license and ability to drive a campervan (mandatory).
• Available to work weekends and national holidays.
• Experience in Tourism, Hospitality, Retail or Rent‑a‑car is desirable.
• Travel enthusiast with aptitude for direct contact with customers.
• Well-organised and good at solving problems.

Responsabilidades

• Handle reservations, welcoming guests, and managing check-ins and check-outs.

Conocimientos

English

Spanish

Customer service

Team leadership

Problem solving

Descripción del empleo

THE ROLE

We’re looking for travel enthusiasts with a passion for guest service for our depot in Alicante. You’ll be the face of our company, reporting directly to the Branch and Regional Operations Manager, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee smooth operation of the depot.

WHAT WILL YOU WORK ON?

• Handle incoming reservations, welcoming guests and taking care of check‑ins and check‑outs.
• Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition by monitoring maintenance and repairing need.
• Assist in training, supervising, and coaching your team.
• Booking activities control, manage stock, local suppliers and cleaning services.
• Handle complaints, emergencies, and any local issue that may arise to make sure operations run smoothly.
• Preparing and cleaning our campervans.
• Assisting in reselling campervans, preparing and showing them to prospective buyers.

WHO ARE WE LOOKING FOR?

• You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail or Rent‑a‑car being desirable.
• You’re fluent in English and Spanish (mandatory).
• You’re eligible to work in Spain, have a valid driver’s licence and feel confident enough to drive a campervan (mandatory).
• You’re available to work weekends and national holidays.
• You’re a responsible person who takes their work seriously and can be relied upon.
• You’re well‑organised and you’re good at solving problems.

THE INDIE COMMITMENT!

• Being part of a young, fast‑growing and innovative company where you make a difference.
• Career development opportunities in Field Operations and transition opportunities to our Offices in Lisbon, Mexico City or Manila.
• Continuous training and coaching to develop the skills that matter to you.
• Compensation package that includes Performance and Referral Bonuses.
• Free Road Trips, so you can experience Indie firsthand trips around Europe, North America and Oceania.

Expected Start Date: March 1st, 2026