Riv-157 Servicenow Technical Lead – Csm / Global Travel Company / 100% Remote

Decskill España; Lérida; A distancia; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A growing IT talent company is seeking a ServiceNow Technical Lead to support development teams in delivering ServiceNow CSM implementations. This role includes translating user stories into features, collaborating with service architects, and optimizing existing solutions. Candidates should have 8+ years of ServiceNow experience, excellent English proficiency, and the ability to work with diverse teams across Europe and India. The position allows for full remote work.

Servicios

Talented team

Incredible working environment

Full remote work mode

Formación

• 8+ years hands-on ServiceNow CSM and/or ITSM experience.
• Deep knowledge of Case, Incident, Request Management, and Service Catalog.
• Excellent English skills needed to work with international teams.

Responsabilidades

• Translate user stories into ServiceNow features with minimized customizations.
• Collaborate with the ServiceNow Architect on design and development.
• Deliver ServiceNow CSM and manage third-party tool integrations.
• Review existing implementations for performance and security optimization.
• Ensure delivery quality adhering to best practices.

Conocimientos

ServiceNow CSM

IT Service Management

Incident Management

Request Management

Portal Management

Descripción del empleo

Decskill was born in 2014 as an IT Talent company, with the main mission of providing value through knowledge. We enable companies to face the challenges of the digital world by providing our clients with business models that ensure Technological Capacity, Flexibility, and Agility. In numbers, we are a team of +600 people with offices in Lisbon, Porto, and Madrid.

DECSKILL operates in 3 main areas:

1. DECSKILL TALENT: Providing our customers with an extension of their IT teams in technological aspects.
2. DECSKILL BOOST: Specialized development to increase capacity and optimize Time-to-Market, creating and managing teams that deliver according to client needs and speed.
3. DECSKILL CONNECT: Offering consulting services, implementation, and management of IT infrastructures.

Our practice results in creating value for our clients through skilled, motivated professionals, or technology solutions that enable business operation and transformation.

What are we looking for?

Our IT Service Management unit is growing, and we seek an experienced ServiceNow Technical Lead. Your role will involve supporting the development team by providing guidance, monitoring quality, and developing complex requirements focused on ServiceNow CSM implementations.

In this project, you will join the Digital Transformation area of a global company specializing in SaaS technology for the travel industry. The ServiceNow Technical Lead must be able to document high-level designs of complex solutions and guide less senior developers in best practices.

Responsibilities:

• Translate user stories into ServiceNow features, focusing on minimizing customizations.
• Collaborate with the ServiceNow Architect and other tech leads on design, development, and support of solutions, adhering to best practices.
• Deliver ServiceNow CSM implementations, including core platform implementations, portal enhancements, data integrations, and third-party tool integrations.
• Review and optimize existing implementations for performance, scalability, and security.
• Develop enhancements identified during UAT and review existing designs for improvements.
• Ensure team delivery quality and adherence to best practices.

Technical & Functional Experience:

• 8+ years hands-on ServiceNow CSM and/or ITSM experience.
• Deep knowledge of Case, Incident, Request Management, and Service Catalog.
• Experience with portal management, integrations, Workspaces, UI Builder, and Flow Designer.
• Knowledge of FSM or ITAM is a plus.
• Excellent English skills; the Tech Lead will work with teams across Europe and India.

What can we offer?

• Be part of a talented team in an incredible working environment.
• Full remote work mode.
• Location ideally in Spain or Portugal.

If you are eager to grow professionally and have innovative ideas, we want to hear from you! Decskill values diversity and promotes equality among all talents.