Rider Support Associate Project Manager (They/He/She)

TN Spain; Barcelona; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An exciting opportunity awaits as a Rider Support Associate Project Manager in a vibrant city! Join a fast-growing multi-category app that connects millions with local businesses. In this role, you'll be at the forefront of enhancing the rider support experience, driving innovative solutions, and collaborating with diverse teams. With a focus on personal growth, you'll have the chance to define and manage impactful projects while being part of a culture that celebrates diversity and creativity. If you're ready to take on a challenge and make a difference, this is the ride for you!

Servicios

Equity Plan

Private Health Insurance

Monthly Glovo Credit

Transportation Discounts

Discounted Gym Memberships

Extra Time Off

Work from Home Flexibility

Enhanced Parental Leave

Online Therapy Benefits

Formación

• 2-3 years of project management experience required.
• Strong communication skills in English, both written and spoken.

Responsabilidades

• Define and plan new project opportunities based on department needs.
• Work closely with cross-functional teams to fulfill project needs.

Conocimientos

Project Management

Communication Skills

Problem Solving

Stakeholder Management

Analytical Skills

Team Player

Educación

Bachelor in Business Administration

Bachelor in Economics

Bachelor in Information Technology

Bachelor in Engineering

Herramientas

YAML

Python

Descripción del empleo

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Rider Support Associate Project Manager (They/He/She), Barcelona

Client:

Location:

Barcelona, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

25.04.2025

Expiry Date:

09.06.2025

Job Description:

If you’re here, it’s because you’re looking for an exciting ride.

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone.

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people, paving the way forward together.

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses and couriers, offering on-demand services from more than 170,000 local restaurants, grocers, and supermarkets, and high street retail stores. We operate in more than 1500 cities across 25 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?

• We have an ‘office-first’ culture and we place collaboration at the center of everything we do!
• We have a non-vanilla personality and feedback mindset. We don’t shy away from difficult conversations - we see them as a gift!
• We work with high intensity and have fun along the way. We also celebrate the wins (a lot!).
• We celebrate diversity in all its forms and foster an inclusive culture where everyone can bring their authentic selves to work.
• We are building a talent house of high performing teams and leaders. We invest in people who raise the bar and help others reach their full potential.
• We take ownership of our career development. We don’t believe in linear and predictable career paths - we create the job of our dreams!
• We embrace opportunities to move the needle and make an impact beyond our scope.

Our commitment to being a force for good.

• Our platform is an important economic tool for millions of people (customers, partners, couriers) and we are taking action to amplify our positive impact.
• We invest in doing good by dedicating time and resources into social and environmental initiatives.
• We have the ambition of being DIB role models across the tech industry. We are creating environments, systems, and processes that provide equal opportunities, break biases, and empower our communities.

We have a vision: To give everyone easy access to anything in their cities. And this is where your ride starts.

YOUR MISSION

You will join the Global Live Operations team, responsible for building the vision and strategy for our rider support experience. As a Rider Support Project Manager, you will help design the experience of our riders with the support flows while you will learn and acquire capabilities on how to prioritize, plan, execute, monitor, control, and close projects. You will be defining projects from definition to closure, even defining the best processes for every case. We are seeking a very hands-on person who has an interest and some knowledge about the project management topic and that wants to grow in that area in a firm that provides a huge opportunity of facing new projects every single day.

THE JOURNEY

• Define new project opportunities based on a good understanding of the department's needs.
• Participate in the meetings with the stakeholders involved to ensure all the requirements and needs are met.
• Project planning and follow-up to ensure success.
• Find workarounds, be creative and prioritize when things are tough.
• Work closely with cross-functional teams that need to be engaged and motivated to fulfil the project needs.
• Communicate and align all stakeholders involved at any time.
• Ensure that the solution/approach taken by the project is global and benefits most of our hubs and agents (and of course meets the needs of the involved departments)
• Ensure the best support experience for couriers.

WHAT YOU WILL BRING TO THE RIDE

• Bachelor degree (preferable in Business Administration, Economics, Information Technology, Engineering or equivalent).
• At least 2-3 years experience in project management.
• Good communication skills in English (written and spoken).
• Ability to turn strategic insights into actions, by structuring and leading projects.
• Great team player.
• Excellent organizational skills.
• Problem solver and results-driven, with a can-do attitude. You have the ability to work independently and have outstanding stakeholder management skills.
• Analytics skills and data driven decision making.

NICE TO HAVE

• Coding skills (knowledge of YAML/Python language) and Tech savvy.
• International studies or experience is a plus.
• Previous experience in operations or customer support.

Ease in learning fast and adapting yourself to different business situations.

Individuals representing diverse profiles, encompassing various ethnicities and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings!
• Cobee discounts on transportation, food, and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• ️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity; we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations, and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our and check out our and!