Revenue Operations Lead

Permut; Barcelona; On-site; EUR 60,000 - 90,000; Full time

Job summary

Permut, a leading conversational AI platform, seeks a Revenue Operations Leader to own systems, processes and analytics behind revenue growth. Working with founders, Sales, Partnerships and Customer Success, you’ll ensure reliable data, clear processes and tools to execute.

This hands-on role covers pipeline generation, forecasting, pricing and expanding customer accounts. You’ll help leadership understand growth drivers, risks and actions that maximize revenue and gross margin across the

Qualifications

• 2–4 years at a top-tier investment bank, management consulting, PE or VC, followed by 2+ years in a GTM, RevOps, or BizOps role at an early-stage startup.
• Excellent SQL and spreadsheet skills; you can build models from scratch, validate assumptions and explain conclusions clearly.
• Practical understanding of SaaS metrics including ARR, retention, expansion, and gross margin.
• Hands-on experience with CRM systems, forecasting, pipeline management and commercial processes.
• Strong judgment on pricing and monetization; ability to develop it quickly.
• Ability to take an ambiguous problem, identify what matters and carry it through to implementation.
• Comfort working independently in a fast-moving environment with clear communication and prioritization.

Responsibilities

• Own sales operations: establish pipeline stages, lead routing, CRM standards and forecasting routines; support territory, quota and incentive planning.
• Build revenue analytics: create dashboards and analyses on pipeline, win rates, cycles, expansion, churn and recurring revenue; implement actions.
• Shape pricing and packaging: model pricing options, run experiments and measure impact on conversion, revenue, retention and gross margin.
• Connect the customer lifecycle: improve handoffs between Sales, onboarding and Customer Success; document commitments and expansion opportunities.
• Make our systems work together: connect CRM, billing, product usage and customer data; automate repetitive work.
• Lead revenue planning and reporting: build forecasts, capacity models and quarterly/annual plans; report to leadership and investors.
• Spot problems early and drive solutions: investigate stalled deals, conversion changes, risks and leakage; propose actions across teams.

Skills

SQL

Spreadsheets

CRM systems

Forecasting

Pricing analytics

Revenue operations

Data modeling

Communication

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Tableau

Job description

About Permut

Permut is the leading conversational AI platform for brands to build, optimize and scale AI agents across every customer channel.

Our agents connect to a brand’s systems to understand customer needs, resolve requests and take action throughout the shopping journey, from product discovery to post-purchase support.

+100 amazing brands chose Permut in our first year. Our ambition is to become the platform that powers how brands serve, engage and sell through AI.

We’re looking for people who move fast, take ownership and care about results.

About the role

You’ll own the systems, processes and analytics behind Permut’s revenue growth.

Working closely with the founders, Sales, Partnerships and Customer Success, you’ll make sure our commercial teams have reliable data, clear processes and the tools to execute effectively.

This is a hands-on role with broad ownership. You’ll improve how we generate pipeline, forecast revenue, price our product and grow customer accounts. You’ll help leadership understand what is driving growth, where revenue is at risk and which changes will have the greatest impact.

What you’ll do

• Own sales operations. Establish clear pipeline stages, lead routing, CRM standards and forecasting routines. Support territory, quota and incentive planning as the team grows.
• Build revenue analytics. Create dashboards and analyses covering pipeline conversion, sales cycles, win rates, team productivity, recurring revenue, expansion and churn. Turn findings into specific actions.
• Shape pricing and packaging. Model pricing options, design experiments and measure their impact on conversion, revenue, retention and gross margin. Help connect what we charge to customer value and the cost of delivering our product.
• Connect the customer lifecycle. Improve handoffs between Sales, onboarding and Customer Success so customer commitments, success criteria and expansion opportunities are clearly documented and acted on.
• Make our systems work together. Connect CRM, billing, product usage and customer data. Automate repetitive work and improve the accuracy and consistency of our reporting.
• Lead revenue planning and reporting. Build forecasts, capacity models and quarterly and annual commercial plans. Prepare clear reporting for leadership, board and investor discussions.
• Spot problems early and drive solutions. Investigate stalled deals, conversion changes, account risks and revenue leakage. Recommend a course of action and work across teams to deliver it.

What you bring

• 2-4 years at a top-tier investment bank, management consulting, PE or VC followed by 2+ years in a GTM, RevOps, or BizOps role at an early-stage startup
• Excellent SQL and spreadsheet skills. You can build models from scratch, validate your assumptions and explain the conclusion clearly.
• A practical understanding of SaaS metrics, including ARR, retention, expansion, acquisition efficiency and gross margin.
• Hands-on experience with CRM systems, forecasting, pipeline management and commercial processes.
• Strong judgment on pricing and monetization, or the analytical ability to develop it quickly.
• The ability to take an ambiguous problem, identify what matters and carry the work through to implementation.
• Comfort working independently in a fast-moving environment, with clear communication and sound prioritization.

Experience with usage-based or hybrid pricing, AI products, sales compensation design or revenue automation is a strong plus.

What you get

• Ownership of the operational foundations behind Permut’s growth.
• Close collaboration with the founders and a meaningful voice in commercial decisions.
• The opportunity to shape our pricing, processes and revenue systems as the company scales.
• Room to grow across strategy, operations and commercial leadership.
• The tools, resources and autonomy to do your best work.