Retail Training Specialist

Sé de los primeros solicitantes.

GUESS

La Coruña

EUR 30.000 - 55.000

Sé de los primeros solicitantes.

Ayer

Descripción del empleo

Bring innovation, demonstrate passion, and elevate communication with a start-up approach in the implementation of all Retail Training & Development projects, focusing on Customer Service and Product Knowledge. All activities are targeted at Retail staff to support the Training Manager.

CORE JOB RESPONSIBILITIES

Plan and organize employees' training & development projects, especially for Retail store staff:

Assess training needs;
Design and create new training content and materials in innovative, modern, and tailored ways, aligned with company strategy and goals, utilizing all available methods, tools, and channels;
Implement and facilitate the company's retail training app channels to enhance brand Product Knowledge, Customer Service, and brand awareness among staff, boosting training effectiveness and sales;
Focus on Product Knowledge and retail topics, including customer service, store KPIs, performance, team coaching, and development;
Organize training courses and workshops, coordinate with external training providers;
Monitor training effectiveness through surveys and ROI analysis methods.

Collaborate with the US Training team, product lines, departments, and local HR, Retail, and leadership teams across EU countries;

Coordinate with field Training Store Managers across Europe, managing store visits and coaching;

Conduct training store visits and facilitate sessions both in stores and at subsidiaries;

Organize cross-HR/Training processes such as performance assessments, Employer Branding projects, onboarding, and new manager training.

MINIMUM REQUIREMENTS

Bachelor's degree or equivalent, preferably in Training & Development, Communication, Advertising, Marketing, Languages, etc.;
Fluent in English; additional languages are a plus;
Knowledge of LMS and training tools like Articulate Rise is advantageous;
Proficiency in MS Office, especially PowerPoint and Excel; skills in graphic/video editing tools are a plus;
2-3 years of relevant experience;
Excellent digital and social media skills;
Passion for the fashion industry;
Creative, innovative, proactive, and outgoing;
International experience is beneficial;
Experience in retail is a plus;
Open-mindedness towards multicultural environments;
Customer-oriented with strong interpersonal skills;
Effective written and verbal communication skills;
Team player with multitasking abilities and adaptability to change;