Retail Trainer Spain 40h (m / f / x)

HUGO BOSS; Madrid; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player is seeking a Retail Training Expert to enhance their training initiatives in the fashion retail sector. This role involves identifying training needs, developing tailored training programs, and coaching retail staff to ensure exceptional customer service. The ideal candidate will have a passion for fashion, strong communication skills, and a proven track record in retail training. Join a dynamic team committed to innovation and excellence, where your contributions will shape the future of retail training in a multicultural environment. If you thrive in a collaborative atmosphere and are eager to make a difference, this opportunity is for you.

Servicios

Attractive Salary & Bonuses

Annual Clothing Bonus

Health Insurance

Exclusive Discounts for Family and Friends

Growth Opportunities in a Multicultural Environment

Formación

• 3-5 years as a Retail Trainer with a focus on fashion.
• Proficiency in English and Spanish at C1 level.

Responsabilidades

• Identify training needs and evaluate training effectiveness.
• Coordinate and conduct training for all employee levels.

Conocimientos

Retail Training Experience

Communication Skills

Empathy

Organizational Skills

Public Speaking

Adaptability

Customer Service Excellence

Educación

Degree in Training & Development

Herramientas

Learning Management System (LMS)

Descripción del empleo

Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 19,000 employees worldwide and shape your future at HUGO BOSS!

We are looking for a Retail Training Expert based in Madrid (Head Office) to join our HUGO BOSS team. Permanent contract, 40 hours per week.

Minimum Requirements:

• Previous experience as a Retail Trainer (Team Trainer) 3-5 years.
• Experience in Fashion Retail Training (Premium or Luxury).
• 100% availability to travel nationally. Occasionally, there will be international travel to our headquarters in Metzingen.
• Train the Trainer, capable of training staff within a company.
• Proficiency in English (spoken and written) C1 or higher. A test will be conducted.
• Proficiency in Spanish (spoken and written) C1 or higher. A test will be conducted.
• Good communication skills, empathy, and organizational skills, accustomed to public speaking and learning.

What you can expect:

• Identify training needs of retail team, measure and evaluate training results, as well as recommend changes to improve training effectiveness.
• Review, adapt & translate if necessary and prepare training materials in alignment with Global Retail Communications, Training & Development to meet local market needs.
• Work closely with retail & HR team to implement training plans and to reinforce customer excellence service experience and work in partnership with Global Retail Communications, Training & Development contact person to implement training strategies of the HUGO BOSS University across the market.
• Coordinate and conduct training of the HUGO BOSS University for all levels of employees such as Retail Academy, customer service & selling techniques, product, train-the-trainer, leadership, digital advisor, etc.
• Provide timely support and coaching to store teams at all levels.
• Observe and coach retail employees on the POS to ensure consistently high customer service and behaviors which are demonstrated in all aspects of customer interaction.
• Monitor and follow-up on trainings to ensure employees are equipped with skills and knowledge to meet retail standards and to ensure applied knowledge will be put into practice (transfer of learning).
• Maintain training system & records in the LMS. Produce timely & accurate reports to keep track of training effectiveness.
• Be a role model and provide necessary tools and techniques to make the learner’s life easier.
• Prepare, deliver and follow-up on training initiatives / Workshops in Spain - 100% willingness to travel.

Your profile:

• Demonstrated experience in retail - ideally in luxury fashion retail.
• The ideal candidate is dynamic and has a demonstrated passion for helping others to learn and grow. The candidate is a role model in customer service excellence, quality execution and respectful cooperation. The candidate is flexible enough to work effectively in a team with different personalities, as well as alone.
• The candidate enjoys continuous learning & strives for personal growth.
• If applicable, degree holder in training & development or related discipline.
• Minimum 2 years solid training and selling experience gained in retail (Preferably upper premium & lifestyle segment).
• Excellent presentation, communication and facilitation skills - ability to persuade.
• Strong organizational skills, structured work approach with attention to detail.
• Strong ability to be flexible and adaptable to the needs of the business.
• Self-motivated, proactive and independent.
• Energetic, self-motivated and positive. Strong commitment to customer service.
• Mature, organized and attentive to details.
• Fluent in English C1 - Advantage and preferable as a second language (spoken and written).
• Ability to work independently and collaboratively in a team, solution-oriented approach, effective time management.
• Self-confident and positive demeanor, engaging personality in an international environment.

Your benefits:

• Permanent position.
• Attractive Salary & Bonuses.
• Annual clothing bonus.
• Health insurance.
• Possibility of growth in a multicultural environment and international visibility.
• Exclusive discounts for family and friends.

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.

Do you feel it’s time for a new challenge at HUGO BOSS? If so, we look forward to telling you all about this job opportunity in a personal conversation.