Retail Operations Supervisor

POP MART; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player in the designer toy market is seeking an Operations Supervisor to enhance store efficiency and compliance across Spain. This role offers a unique opportunity to work in a vibrant, multicultural environment while leading operational strategies that drive profitability and customer satisfaction. You will manage daily operations, support store teams with marketing initiatives, and ensure adherence to company policies. Join a fast-paced company that values creativity and teamwork, and be part of a growing brand that champions designer toy culture.

Servicios

Monthly toy gifts

Structured bonus scheme

Comprehensive training programs

Regular team social events

Formación

• 5+ years of experience in retail operations, preferably in designer toys or entertainment.
• Strong understanding of store operations and retail compliance.

Responsabilidades

• Oversee daily store operations, ensuring efficiency and compliance.
• Monitor inventory flow and manage stock replenishment.

Conocimientos

Retail Operations

Inventory Management

Problem-Solving

Communication Skills

Teamwork

Data Analysis

Educación

Bachelor's Degree

Herramientas

Microsoft Excel

Microsoft PowerPoint

Descripción del empleo

Designer toys and collectible pieces

Location: Spain

Type: Full-time, Permanent

Working Hours: 40 hours per week

About POP MART

Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.

POP MART has established a strong presence across key European markets, including Spain, Netherlands, UK, France, Italy, and Germany. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.

For more information, please visit our website and our LinkedIn Career page.

What to Expect

POP MART is a fast-paced company with a young and multicultural team where you can expect to:

• Gain valuable professional experience covering the entire retail life cycle
• Work with people from different countries and cultures in a collaborative environment
• Receive structured customer service, retail operations, and product training
• Be proactively involved in the company’s growth

POP MART offers our employees:

• Selected POP MART toys as appreciation gifts every month
• A structured bonus scheme aligned with performance
• Comprehensive training and development programs
• Regular team social events

The Role and Candidate

Operations Supervisor

The Operations Supervisor will play a key role in ensuring the efficiency and effectiveness of store operations across all current and future POP MART locations in Spain. Reporting directly to the General Manager, South Europe, the incumbent will focus on optimizing operational processes, ensuring compliance with company standards, and supporting the overall retail strategy.

Responsibilities

• Oversee daily store operations, ensuring efficiency, service quality, and compliance with company policies
• Monitor and manage inventory flow, stock replenishment, and loss prevention strategies
• Optimize operational costs and support initiatives to improve store profitability
• Support store teams in implementing marketing campaigns, new product launches, and merchandising plans
• Assist with recruiting, onboarding, and training store staff, ensuring brand standards are met
• Conduct regular store visits and operational audits to assess performance and identify improvements
• Resolve operational challenges, providing support to store teams as needed
• Collaborate with internal departments (Marketing, HR, Merchandising) to align store operations with business goals
• Analyze store performance metrics and propose data-driven improvements
• Ensure compliance with health & safety, labour regulations, and brand guidelines

Required Qualifications

• 5+ years of experience in retail operations, preferably in designer toys, lifestyle, fashion, or entertainment retail
• Strong understanding of store operations, SOPs, and retail compliance
• Experience in store recruitment, onboarding, and training
• Ability to analyze store performance and implement improvements
• Strong problem-solving skills and a hands-on approach
• Proficiency in Microsoft Excel, PowerPoint, and reporting tools
• Excellent communication and teamwork skills
• Adaptability to a fast-growing, high-energy retail environment
• Permanent right to work in Spain without visa sponsorship
• Immediately available or short notice period preferred

Desirable but Not Essential

• Experience in licensed merchandise, designer product VM, or collectible toys
• Familiarity with the Spain retail market
• Proficiency in Mandarin or Chinese is a plus but not required