Retail Operations Supervisor

POP MART; Barcelona; Presencial; EUR 30.000 - 60.000; Jornada completa

Descripción de la vacante

An established industry player in the designer toy sector is seeking an Operations Supervisor to enhance store efficiency and effectiveness across locations in Spain. This role involves overseeing daily operations, managing inventory, and supporting marketing initiatives in a vibrant, multicultural environment. The ideal candidate will bring over 5 years of retail operations experience, a strong grasp of compliance, and a hands-on approach to problem-solving. Join a dynamic team dedicated to delivering exceptional customer experiences and driving growth in a fast-paced market.

Servicios

Monthly toy appreciation gifts

Structured bonus scheme

Comprehensive training programs

Regular team social events

Formación

• 5+ years of experience in retail operations, preferably in designer toys.
• Strong understanding of store operations and retail compliance.

Responsabilidades

• Oversee daily store operations, ensuring efficiency and service quality.
• Monitor inventory flow and implement loss prevention strategies.

Conocimientos

Retail Operations Management

Inventory Management

Team Leadership

Problem-Solving

Communication Skills

Educación

Bachelor's Degree in Business Management or related field

Herramientas

Microsoft Excel

Microsoft PowerPoint

Descripción del empleo

Designer toys and collectible pieces

Location: Spain

Full-time, Permanent

Working Hours: 40 hours per week

About POP MART

Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, Skullpanda, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.

POP MART has established a strong presence across key European markets, including Spain, Netherlands, UK, France, Italy, and Germany. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.

For more information, please visit our website and LinkedIn Career page.

What to Expect

POP MART is a fast-paced company with a young and multicultural team. You can expect to:

• Gain valuable professional experience covering the entire retail life cycle
• Work with people from different countries and cultures in a collaborative environment
• Receive structured customer service, retail operations, and product training
• Be proactively involved in the company’s growth

POP MART offers our employees:

• Monthly POP MART toy appreciation gifts
• A structured bonus scheme aligned with performance
• Comprehensive training and development programs
• Regular team social events

The Role and Candidate

Operations Supervisor

The Operations Supervisor will play a key role in ensuring the efficiency and effectiveness of store operations across all current and future POP MART locations in Spain. Reporting directly to the General Manager, South Europe, the incumbent will focus on optimizing operational processes, ensuring compliance with company standards, and supporting the overall retail strategy.

Responsibilities

• Oversee daily store operations, ensuring efficiency, service quality, and compliance with company policies
• Monitor and manage inventory flow, stock replenishment, and loss prevention strategies
• Optimize operational costs and support initiatives to improve store profitability
• Support store teams in implementing marketing campaigns, new product launches, and merchandising plans
• Assist with recruiting, onboarding, and training store staff, ensuring brand standards are met
• Conduct regular store visits and operational audits to assess performance and identify improvements
• Resolve operational challenges, providing support to store teams as needed
• Collaborate with internal departments to align store operations with business goals
• Analyze store performance metrics and propose improvements
• Ensure compliance with health & safety, labor regulations, and brand guidelines

Required Qualifications

• 5+ years of experience in retail operations, preferably in designer toys, lifestyle, fashion, or entertainment retail
• Strong understanding of store operations, SOPs, and retail compliance
• Experience in store recruitment, onboarding, and training
• Ability to analyze store performance and improve operational efficiency
• Strong problem-solving skills and hands-on approach
• Proficiency in Microsoft Excel, PowerPoint, and reporting tools
• Strong communication and teamwork skills
• Adaptability to a fast-growing, high-energy retail environment
• Permanent right to work in Spain without visa sponsorship
• Immediately available or short notice period preferred

Desirable but Not Essential

• Experience in licensed merchandise, designer product VM, or collectible toys
• Familiarity with the Spain retail market
• Proficiency in Mandarin or Chinese is a plus but not required