Retail Operations Specialist (Temporary)

Pandora; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading company in the jewellery industry is seeking a Retail Operations Specialist for a temporary position in Madrid. The role focuses on driving operational efficiency and enhancing customer experiences through effective project management. Ideal candidates will have a university degree, fluency in English and Spanish, and 3-5 years of experience in retail operations or project management. Join Pandora and contribute to their future while enjoying a dynamic and supportive work environment.

Formación

• 3-5 years of experience in retail operations or project management.
• Fluency in Spanish and English; Portuguese and/or French is a plus.
• Excellent planning, organizational, and coordination skills.

Responsabilidades

• Plan, coordinate, and execute operations for stores in Spain.
• Drive customer proposition projects to support business strategy.
• Conduct business process analysis to optimize the store's operating model.

Conocimientos

Project Management

Analytical Skills

Problem-Solving

Planning

Coordination

Educación

University degree in Business, Management, or similar

Herramientas

Excel

Power BI

Descripción del empleo

Retail Operations Specialist (temporary)

Based in Madrid

As the Retail Operations Specialist, your main mission is to plan, coordinate, and execute operations related to the activities of the stores in Spain. You will be responsible for project management aimed at optimizing operational efficiency, enhancing the customer experience, and contributing to revenue growth. This is a temporary position with an approximate duration of 7-8 months.

WHAT WILL YOU DO

Project Management

• Drive and support our customer proposition projects as they evolve to support the business strategy, with a focus on understanding their impact on team members and operations.
• Identify, deliver, and manage end-to-end operational projects both initiated locally or by our head office in Denmark across all stores to optimize ways of working and support business efficiency, continuously striving for retail excellence throughout and working towards achieving key KPIs.
• Lead workshops and forums with senior leaders across the organization to build a holistic view of operational opportunities which exist today.

Collaboration and Optimization

• Collaborate with the core domain teams to craft customer-centric solutions with our product and tech teams that serve to maximize store performance.
• Understand operational impacts of domain-led initiatives on stores, considering how a new technical change may impact our customers, our team members, our ways of working, and any other existing tech within our physical stores.
• Identify new external providers when needed and collaborate with existing providers for different topics such as Engraving and Uniforms.

Analysis and Improvement

• Conduct business process analysis to highlight areas of opportunity and produce proposals to optimize our store's operating model.

MORE ABOUT YOU

• University degree in Business, Management, or similar fields.
• Fluent in Spanish and English; Portuguese and/or French is a plus.
• 3-5 years of experience in retail operations or project management.
• Excellent planning, organizational, and coordination skills.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis and reporting tools (e.g., Excel, Power BI).
• Ability to manage multiple projects simultaneously and meet deadlines (Loyalty program, Engraving, Uniforms, Connect & Google Reviews).
• Strong attention to detail and organizational skills.
• Positive attitude, proactive, flexible and adaptable to changes.

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate sitewww.pandoragroup.com.

ABOUT PANDORA

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.