Retail Operations Specialist (temporary)

Pandora A/S; Madrid; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

Pandora A/S recherche un Spécialiste des Opérations Retail temporaire basé à Madrid. Ce rôle implique la gestion de projets, l'optimisation des opérations des magasins et la collaboration avec diverses équipes pour améliorer l'expérience client. Le candidat idéal aura un diplôme en gestion et 3-5 ans d'expérience en opérations retail, ainsi qu'une maîtrise de l'espagnol et de l'anglais.

Formación

• Diplôme universitaire en Gestion ou domaine similaire.
• Langues : Espagnol et Anglais, Portugais et/ou Français est un plus.
• 3-5 ans d'expérience en opérations retail ou gestion de projet.

Responsabilidades

• Gérer des projets opérationnels pour optimiser l'efficacité.
• Collaborer avec les équipes pour maximiser la performance des magasins.
• Analyser les processus d'affaires pour proposer des améliorations.

Conocimientos

Planification

Analyse

Résolution de problèmes

Collaboration

Coordination

Educación

Diplôme universitaire en Gestion

Herramientas

Excel

Power BI

Descripción del empleo

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Retail Operations Specialist (temporary)

City: Madrid

Country/Region: ES

Application Deadline: 15/07/2025

Retail Operations Specialist (temporary)

Based in Madrid

As the Retail Operations Specialist, your main mission is to plan, coordinate, and execute operations related to the activities of the stores in Spain. You will be responsible for project management aimed at optimizing operational efficiency, enhancing the customer experience, and contributing to revenue growth. This is a temporary position with an approximate duration of 7-8 months.

WHAT WILL YOU DO

Project Management

• Drive and support our customer proposition projects as they evolve to support the business strategy, with a focus on understanding their impact on team members and operations.
• Identify, deliver, and manage end-to-end operational projects both initiated locally or by our head office in Denmark across all stores to optimize ways of working and support business efficiency, continuously striving for retail excellence throughout and working towards achieving key KPIs.
• Lead workshops and forums with senior leaders across the organization to build a holistic view of operational opportunities which exist today.

Collaboration and Optimization

• Collaborate with the core domain teams to craft customer-centric solutions with our product and tech teams that serve to maximize store performance.
• Understand operational impacts of domain-led initiatives on stores, considering how a new technical change may impact our customers, our team members, our ways of working, and any other existing tech within our physical stores.
• Identify new external providers when needed and collaborate with existing providers for different topics such as Engraving and Uniforms.

Analysis and Improvement

• Conduct business process analysis to highlight areas of opportunity and produce proposals to optimize our store's operating model.

MORE ABOUT YOU

• University degree in Business, Management, or similar fields.
• Fluent in Spanish and English; Portuguese and/or French is a plus.
• 3-5 years of experience in retail operations or project management.
• Excellent planning, organizational, and coordination skills.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis and reporting tools (e.g., Excel, Power BI).
• Ability to manage multiple projects simultaneously and meet deadlines (Loyalty program, Engraving, Uniforms, Connect & Google Reviews).
• Strong attention to detail and organizational skills.
• Positive attitude, proactive, flexible and adaptable to changes.

If you see yourself in the position and would like to become a part of Pandora’s future, please do not hesitate to apply. We look forward to hearing from you!

We process applications on a continuous basis, which is why we encourage you to send your application as soon as possible. You can also read more about Pandora on our corporate sitewww.pandoragroup.com .

ABOUT PANDORA

Pandora is the world'slargestjewellery brand,specialisingin the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold inmore than 100 countriesthrough6,800 points of sale, includingmore than 2,700concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs37,000people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue ofDKK 31.7 billion (EUR 4.2 billion) in 2024.