Restaurant Operations Manager

Lennor Group; Ortigas; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

An established industry player in the food and beverage sector is seeking a Restaurant Operations Manager to oversee daily activities and ensure compliance with global standards. This role is crucial for enhancing operational workflows, delivering exceptional customer service, and driving profitability. The ideal candidate will have extensive experience in restaurant operations, particularly in a franchise setting, and possess strong leadership and financial management skills. Join a dynamic team in a fast-paced environment where your contributions will significantly impact the success of the business and customer satisfaction.

Servicios

HMO on Day 1

Leave Credits

Group Accident Insurance

Formación

• 10+ years of experience in restaurant operations, preferably in a franchise environment.
• In-depth knowledge of franchising operations in food and beverage.

Responsabilidades

• Oversee daily restaurant operations ensuring compliance with brand standards.
• Lead and develop staff to foster a high-performance team culture.

Conocimientos

Leadership Skills

Financial Management

Customer Service

Operational Excellence

Communication Skills

Educación

Bachelor’s degree in Business Administration

Certifications in food service management

Herramientas

Restaurant Management Software

POS Systems

Inventory Tools

Descripción del empleo

About Lennor Group

As a proud Filipino company, we are committed to providing world-class business and workforce solutions. Our deep market expertise, combined with a global perspective, empowers us to serve businesses of all sizes and industries efficiently.

Our brand, Lennor Metier, is a leading recruitment agency and headhunting firm in the Philippines, partnering with reputable companies to source top talent for direct-hire opportunities. It specializes in IT, Finance, Engineering, Sales & Marketing, Supply Chain, HR, and Executive Search.

Industry: Food and Beverage

Salary Range: Open to Negotiation

Work Setup: Onsite

Shift Schedule: Day Shift

Location: Ortigas, Pasig City

Job Overview

The Restaurant Operations Manager is responsible for overseeing the daily activities of the restaurant, ensuring its seamless operation in alignment with the franchise's global standards. This role involves leading the team, enhancing operational workflows, delivering outstanding customer service, and driving profitability, all while upholding the brand's reputation and consistency.

Your Responsibilities:

1. Ensure Brand Compliance: Uphold the brand’s global standards in food quality, service, and customer experience, ensuring all policies and procedures are followed.
2. Oversee Daily Operations: Manage both front-of-house and kitchen operations, ensuring efficiency in service, cleanliness, and food preparation.
3. Lead and Develop Staff: Recruit, train, and supervise staff to meet franchise standards, fostering a high-performance team culture.
4. Enhance Customer Experience: Ensure consistent, exceptional service, promptly address customer issues, and implement strategies to improve satisfaction.
5. Monitor Financial Performance: Assist with budgeting, manage costs, and optimize resource allocation to meet profitability goals.
6. Manage Inventory and Supplies: Oversee inventory control, work with suppliers, and ensure food safety and quality standards are met.
7. Ensure Health & Safety Compliance: Maintain a clean, safe environment in line with local regulations and brand food safety standards.
8. Conduct Quality Control: Regularly audit operations to ensure food quality, consistency, and brand standards are met.
9. Implement Marketing Strategies: Collaborate with the marketing team to execute campaigns and promotions that align with brand goals.
10. Report and Document Performance: Provide regular updates on financials, operations, staffing, and customer feedback to senior management and the franchisor.
11. Serve as Franchise Liaison: Act as the main point of contact between the restaurant and the franchisor, ensuring alignment with corporate policies and strategies.

What our Client is Looking For:

1. Bachelor’s degree in Business Administration, Hospitality Management, or related field. Certifications in food service management are a plus.
2. At least 10 years of experience in restaurant operations, with a preference for experience in a franchise environment. Experience managing foreign or multinational restaurant brands is a plus.
3. In-depth knowledge of franchising operations, particularly in the food and beverage sector.
4. Expertise in financial management, including budgeting, cost control, and overseeing P&L statements.
5. Proven leadership skills with the ability to manage and inspire diverse teams across various departments.
6. Excellent communication and interpersonal abilities, working effectively with both staff and the franchisor's corporate team.
7. Strong customer service focus, committed to operational excellence.
8. Ability to maintain consistent quality and service throughout all restaurant operations.
9. Familiarity with local health regulations and adherence to global franchise standards.
10. Proficiency in restaurant management software, including POS systems and inventory tools.

Why Join this Opportunity?

• Be Part of a Growing and Diversified Business
• Work in a Fast-Paced, Entrepreneurial Environment
• HMO on Day 1
• Leave Credits
• Group Accident Insurance

Ready to take the next step in your career? Submit your application now!

--- We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.