RESTAURANT MANAGER - SOFIA BAR & TAPAS will oversee the F&B experience and will be expected to have a heavy influence on the floor and a dynamic outlet experience to contribute to the F&B team. Gastronomic space with new flavours and aromas. A universe that combines Mediterranean cuisine & tapas, traditional dishes and contemporary techniques. Indulge your senses with our signature tapas. Experience the delights of Sofia Tapas & Bar amidst the open air on our inviting terrace.
Duties include :
- Responsible for short and long term planning and the management of the Outlets Operations in the front and back of the house.
- Develop and recommend the budget, marketing plans and objectives and manage within those approved plans.
- Implement and maintain F&B sales / marketing programs.
- Direct and oversee development of employees.
- Hire, train, empower, coach and counsel, and conduct performance reviews.
- Direct the implementation of the payroll, reports, forecasts, inventory and budget for food and beverage operations.
- Coordinate food and beverage operations with other hotel departments to ensure efficient guest service.
- Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
- Implement procedures to increase guest and associate satisfaction.
- Exercise quality control for both food and beverage.
- Maintain Hyatt standards of service and ensure their implementation.
- Perform daily walk-throughs to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.
- Maintain communications with Corporate Staff.
- Coach and counsel employees to reflect Hyatt service standards and procedures.
Qualifications
What we will love about you :
- Demonstrated ability to effectively interact with people.
- 4 years or more of progressive hotel F&B experience (preferably with Hyatt).
- 2 or more years in F&B Management roles.
- Service-oriented style with professional presentation skills.
- Proven leadership skills.
- Hotel / Hospitality degree an asset.
- Must possess the following strengths : high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line.
- Clear concise written and verbal communication skills.
- Must be proficient in Microsoft Word and Excel.
- Must have excellent organizational, interpersonal and administrative skills.
- Experience in implementing new food & beverage concepts.
What you will love about us
- 12 complimentary nights a year across Hyatt Hotels worldwide.
- Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start
- 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
- Employee cafeteria.
- Complimentary access to a multifaceted Wellness Platform in the care of mental well-being inspiring human growth.
- Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide.
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