Responsable de SAT (Service Manager), Barcelona

Jordan martorell s.l.; Barcelona; Presencial; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

An international machinery manufacturing company located in Barcelona seeks an experienced Service Manager to lead the Aftermarket Service Team. You will be responsible for developing a team of Field Service Technicians, coordinating installations and maintenance, and monitoring service KPIs. Ideal candidates have a technical degree, at least 5 years of relevant experience, and are fluent in Spanish and English. This role offers a long-term opportunity and requires regular travel throughout Spain and Portugal.

Formación

• Minimum 5-7 years of experience in industrial technical services.
• 2+ years in a team leadership role.
• Willingness to travel frequently within Spain and Portugal.

Responsabilidades

• Lead and develop a team of Field Service Technicians.
• Coordinate installations, maintenance, and emergency service interventions.
• Monitor service KPIs and identify growth opportunities.

Conocimientos

Team management

Planning

Problem-solving

Fluent in Spanish

Advanced English

Educación

Technical degree in mechanics, mechatronics, or electrical engineering

Herramientas

Industrial machinery knowledge

Descripción del empleo

Overview

Responsable de SAT (Service Manager) - International Machinery Manufacturing Company located in Barcelona seeks an experienced Service Manager (Responsable de SAT) to lead the Aftermarket Service Team. Long-term Opportunity

Responsibilities

• Lead, support, and develop a team of Field Service Technicians, ensuring strong performance and continuous improvement.
• Coordinate and schedule installations, commissioning, preventive maintenance, and emergency service interventions.
• Monitor and optimize service KPIs. Work closely with sales and aftermarket teams to identify growth opportunities.
• Manage service backlog and technician workload across the region.
• Provide technical support on spare parts to both the Aftermarket sales team and the field technicians, helping to identify correct parts, validate replacements, and resolve technical queries.
• Act as an escalation point for technical or customer-related issues.
• Ensure accurate and timely reporting of service activities, interventions, and customer feedback.
• Travel regularly throughout Spain and Portugal to support team members and customer needs.

Qualifications

• Machinery Manufacturing Company Long-term opportunity Technical degree or vocational training in mechanics, mechatronics, or electrical engineering.
• Minimum 5-7 years of experience in industrial technical services, with 2+ years in a team leadership role.
• Strong knowledge of industrial machinery.
• Excellent team management, planning, and problem-solving skills.
• Fluent in Spanish and advanced level of English.
• Willingness to travel frequently within Spain and Portugal.
• Valid driver’s license.

Service Manager,