Responsable de almacén con experiencia en tienda. Victoria Secret Gran Vía | [LY702]

Percassi; Madrid; Presencial; EUR 30.000 - 50.000; Jornada completa

Descripción de la vacante

A leading company in retail seeks a Brand Delivery Manager in Madrid to drive store performance and customer satisfaction. This role requires leadership in creating a captivating shopping experience and managing overall store operations effectively, with an emphasis on team development and strong sales strategies.

Servicios

Employee discounts

Career development programs

Formación

• Previous management experience in retail, preferably in a high-volume environment.
• Demonstrated ability to drive sales and improve customer satisfaction.
• Strong analytical skills to assess performance and develop strategies.

Responsabilidades

• Deliver a captivating branded customer experience and drive loyalty.
• Optimize visual merchandising and sales floor management.
• Recruit, onboard, and develop team members while managing performance.

Conocimientos

Leadership

Customer Service

Visual Merchandising

Sales Strategy

Team Building

Analytical Skills

Educación

Bachelor's Degree or equivalent experience

Descripción del empleo

The brand delivery manager provides leadership that drives total store results with specific ownership for the product lifecycle and merchandise presentation. The role involves developing and executing short-term action plans and long-term strategies to support growth in sales and service, ensuring maximum productivity, profitability, and compliance with company policies and procedures.

Key responsibilities include:

1. Delivering a best-in-class, captivating, branded customer experience that builds loyalty and enables consistent sales and profit growth, fostering a customer-centric culture focused on highly satisfying customer experiences.
2. Serving on the Sales Leadership Team and being responsible for total store results.
3. Maintaining compelling visual merchandising standards, identifying and driving sell-down strategies.
4. Planning and executing brand guidelines in partnership with category managers.
5. Leveraging tools and reports to maintain a full sales floor with all styles, colors, and sizes represented.
6. Organizing the back room to standard and ensuring processes are followed to drive efficient product flow.
7. Optimizing the use of all non-sales space including back room, associate areas, and off-site storage.
8. Supporting store strategy to reduce shrink and maximizing sales potential by spending at least 50% of scheduled time on the sales floor.
9. Demonstrating excellent customer sales lead behaviors, owning 4-6 segments weekly, and creating SMART action plans based on business insights.
10. Enhancing all selling and sales support behaviors for a seamless customer experience, analyzing customer reports, and providing coaching.
11. Managing payroll daily through punch guarding and flex worksheet execution, optimizing labor schedules based on skills and availability.
12. Resolving customer relations issues and driving customer loyalty through brand strategies such as credit and CRM.
13. Partnering with the Sales Leadership Team to address maintenance and safety issues, fostering a safe working environment.
14. Building a high-performance team by recruiting, onboarding, assessing, developing, and recognizing talent, and managing associate relations.
15. Establishing performance goals with store managers, ensuring visual standards are maintained, and communicating effectively across teams.
16. Taking responsibility for key metrics including conversion, retention, merchandise availability, and overall store appearance.
17. Demonstrating abilities in customer satisfaction, delegation, visual merchandising, talent assessment, business acumen, and managing complex priorities.
18. Flexibility to work evenings, weekends, and non-business hours, with previous management and high-volume experience preferred.